Join Eton Centris Today! | Technical Support Up to 29K

Concentrix Philippines; Philippines; On-site; PHP 240,000 - 420,000; Full time

Job summary

Concentrix Philippines seeks a Technical Support Representative to join our team at the Eton Centris location in Quezon City, Metro Manila. This full-time role offers a strong entry into IT support services, with duties spanning frontline resolution and knowledge-sharing to ensure system uptime and customer satisfaction.

The ideal candidate has 1–3 years in tech support, solid OS knowledge (Windows/macOS), networking basics, and strong communication skills to explain technical concepts clearly.

Qualifications

• High school diploma or equivalent; Associate's degree or certification in Information Technology is preferred.
• CompTIA A+, Network+, or similar IT certification is highly advantageous.
• Proven experience (1-3 years) in a technical support, help desk, or IT support role.
• Strong technical knowledge of operating systems, such as Windows and macOS.
• Solid understanding of networking fundamentals and common hardware components.
• Excellent problem-solving skills with a methodical approach to troubleshooting.
• Outstanding communication skills, both written and verbal, with the ability to explain technical concepts in simple terms.
• Customer-focused mindset with a commitment to delivering high-quality support.
• Ability to multitask and manage multiple support requests simultaneously.
• Strong organisational skills and attention to detail.
• Patience, professionalism, and a positive attitude when dealing with frustrated users.
• Willingness to learn new technologies and stay current with industry trends.

Responsibilities

• Respond promptly to technical support requests via phone, email, chat, or ticketing systems
• Diagnose and troubleshoot technical issues affecting hardware, software, and network connectivity
• Provide clear and patient guidance to end-users of varying technical proficiency levels
• Document all support interactions accurately and maintain detailed records of issues and resolutions
• Escalate complex technical problems to senior technical staff or specialist teams when necessary
• Install, configure, and maintain software and hardware components as required
• Perform routine maintenance tasks and system updates to prevent technical issues
• Collaborate with other IT team members to identify trends and implement preventative solutions
• Follow established procedures and company policies to ensure service quality and compliance
• Contribute to the creation and maintenance of technical documentation and knowledge base articles

Skills

Technical support

Help desk

Networking basics

Windows OS

macOS

Communication skills

Multitasking

Documentation

Education

High school diploma

Associate degree

Job description

About us

Concentrix Philippines is a leading provider of customer engagement and technology solutions, dedicated to delivering exceptional service to businesses and their customers worldwide. We pride ourselves on creating a dynamic, inclusive workplace where talented professionals can grow their careers whilst making a meaningful impact. Our commitment to innovation and excellence has established us as a trusted partner for organisations across multiple industries.

About the role

We are seeking a Technical Support Representative to join our team at our Eton Centris location in Quezon City, Metro Manila. This is a full-time position that offers an excellent opportunity to launch or advance your career in Information & Communication Technology, specifically within Help Desk and IT Support services.

As a Technical Support Representative, you will be the frontline of technical assistance, providing expert support to users experiencing technical difficulties. You will play a crucial role in ensuring customer satisfaction and system uptime by diagnosing and resolving technical issues efficiently and professionally. This position is integral to maintaining the productivity and satisfaction of our clients and their end-users.

Key responsibilities

• Respond promptly to technical support requests via phone, email, chat, or ticketing systems
• Diagnose and troubleshoot technical issues affecting hardware, software, and network connectivity
• Provide clear and patient guidance to end-users of varying technical proficiency levels
• Document all support interactions accurately and maintain detailed records of issues and resolutions
• Escalate complex technical problems to senior technical staff or specialist teams when necessary
• Install, configure, and maintain software and hardware components as required
• Perform routine maintenance tasks and system updates to prevent technical issues
• Collaborate with other IT team members to identify trends and implement preventative solutions
• Follow established procedures and company policies to ensure service quality and compliance
• Contribute to the creation and maintenance of technical documentation and knowledge base articles

What we're looking for

• High school diploma or equivalent; Associate's degree or certification in Information Technology is preferred
• CompTIA A+, Network+, or similar IT certification is highly advantageous
• Proven experience (1-3 years) in a technical support, help desk, or IT support role
• Strong technical knowledge of operating systems, such as Windows and macOS
• Solid understanding of networking fundamentals and common hardware components
• Excellent problem-solving skills with a methodical approach to troubleshooting
• Outstanding communication skills, both written and verbal, with the ability to explain technical concepts in simple terms
• Customer-focused mindset with a commitment to delivering high-quality support
• Ability to multitask and manage multiple support requests simultaneously
• Strong organisational skills and attention to detail
• Patience, professionalism, and a positive attitude when dealing with frustrated users
• Willingness to learn new technologies and stay current with industry trends