Tech Support Pro — Launch Your IT Career (Up to ₱29K)

Concentrix Philippines; Quezon City; On-site; PHP 295,000 - 353,000; Full time

Job summary

Concentrix Philippines is seeking a Technical Support Representative to join our Quezon City team. This full-time role involves handling customer calls, diagnosing technical issues, and guiding customers to solutions with clear communication.

You will work in a dynamic call center environment with opportunities for growth and development. You will be the first point of contact, delivering quality help and ensuring customer satisfaction through effective problem-solving and adherence to process

Qualifications

• High school diploma or equivalent may be required.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities for troubleshooting.
• Patience and empathy when dealing with customers.

Responsibilities

• Answer incoming customer calls professionally and courteously, addressing technical inquiries.
• Troubleshoot technical issues by guiding customers through step-by-step solutions.
• Document customer interactions accurately in the system with issue details and resolutions.
• Escalate complex issues to senior support when needed.
• Provide clear, jargon-free explanations of technical concepts.

Skills

Communication skills

Troubleshooting

Empathy

Education

High school diploma or equivalent

Job description

Concentrix Philippines is seeking a Technical Support Representative to join our Quezon City team. This full-time role involves handling customer calls, diagnosing technical issues, and guiding customers to solutions with clear communication.

You will work in a dynamic call center environment with opportunities for growth and development. You will be the first point of contact, delivering quality help and ensuring customer satisfaction through effective problem-solving and adherence to process