Launch Your Tech Support Career — Growth & Training in QC

Concentrix Philippines; Quezon City; On-site; PHP 295,000 - 353,000; Full time

Job summary

Concentrix Philippines seeks a Technical Support Representative in Quezon City to be the first line of contact for customers needing technical assistance. You will troubleshoot issues, document interactions, and escalate when needed, delivering clear explanations and high-quality service in a fast-paced call centre.

The role offers full-time employment with competitive compensation up to ₱29,000 per month and growth opportunities within a professional environment.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication.
• Strong diagnostic and troubleshooting abilities.
• Patience and empathy when helping customers.

Responsibilities

• Answer incoming customer calls professionally and courteously.
• Troubleshoot technical issues with guided steps.
• Document all customer interactions in the system.
• Escalate complex issues to senior support when needed.
• Explain technical concepts in clear, jargon-free terms.
• Follow protocols to ensure service quality and compliance.
• Meet targets for call handling times and first-call resolution.
• Collaborate with team to improve support processes.

Skills

Excellent communication

Problem-solving

Patience and empathy

Technical explanation

Education

High school diploma or equivalent

Job description

Concentrix Philippines seeks a Technical Support Representative in Quezon City to be the first line of contact for customers needing technical assistance. You will troubleshoot issues, document interactions, and escalate when needed, delivering clear explanations and high-quality service in a fast-paced call centre.

The role offers full-time employment with competitive compensation up to ₱29,000 per month and growth opportunities within a professional environment.