R-106324 Training Implementation Officer

Ubiquity; Manila; On-site; PHP 300,000 - 540,000; Full time

Job summary

Ubiquity is seeking a Training Implementation Officer to support the launch of new programs by coordinating training, documentation, and stakeholder engagement across the implementation life cycle. You will collaborate with internal teams and client partners to ensure seamless handoffs and effective knowledge transfer.

This role emphasizes strong communication, curriculum development, and the ability to manage multiple priorities in a fast-paced environment, including leading Train-the-Trainer

Qualifications

• Must be a regular employee of Ubiquity.
• At least 6 months in their current role and department.
• Average Scorecard Rating (3 months) at least 3.0 or Meets Expectations.
• No active Disciplinary Action (DA).
• Excellent written and verbal communication skills.
• At least 2 years in training, implementation, or related field supporting Risk and Compliance.
• Proven ability to navigate conversations with clients and internal managers.
• Demonstrated experience in training and curriculum design.
• Familiarity with computer-based training systems and multimedia tools.
• Proficient in MS Office; familiarity with multimedia tools is a plus.
• Strong presentation and public speaking skills; ability to engage diverse audiences.
• Solid research and instructional skills to develop clear training materials.
• Ability to handle multiple and shifting priorities in a fast-paced environment.

Responsibilities

• Coordinate training, documentation, and stakeholder engagement across the implementation life cycle.
• Collaborate with content development to create modules, presentations, e-learning, and job aids.
• Conduct Training Needs Analysis via surveys and assessments to identify gaps.
• Lead Train-the-Trainer sessions and trainer certification prior to class delivery.
• Manage the training Masterfile and ensure data accuracy.
• Coordinate curriculum revamps and content updates after nesting period.
• Track and communicate parking questions to clients for timely resolution.
• Provide feedback to trainers and team leaders during rollout.

Skills

Excellent communication

Public speaking

Stakeholder management

Multitasking

Adaptability

Tools

MS Office

Movie Maker

Articulate

PowerPoint

Job description

Roles and Responsibilities

The Training Implementation Officer plays a critical role in supporting the successful launch of new programs by coordinating training, documentation, and stakeholder engagement efforts. The officer ensures seamless collaboration across internal and external partners throughout the implementation life cycle, from program kick-off to hand-off specific to training needs.

Key Responsibilities

Partnership Development and Coordination

• Cultivate and maintain effective relationships with internal and external stakeholders during program implementation.
• Participate in weekly internal and client meetings from kick-off until the program is transitioned to operations.

Training Development and Delivery

• Collaborate with the content development team to develop training content, including modules, presentations, e-learning materials, job aids, and supplemental resources.
• Review and contribute to training documentation such as storyboards and user guides.
• Conduct Training Needs Analysis (TNA) through surveys and assessments to identify process and training gaps, if applicable.

Program Execution and Support

• Coordinate and execute Train-the-Trainer sessions and facilitate trainer certification prior to initial class delivery.
• Manage the training Masterfile, ensuring all data and tabs are updated accurately.
• Facilitate curriculum revamp and content updates following the nesting period, if applicable.

Program Monitoring and Communication

• Track and communicate all "parked questions" to clients for timely resolution.
• Provide feedback to trainers and team leaders during program rollout, routed through the officer’s supervisor.
• Send IT tool summary reports for any issues encountered and coordinate User Access Testing with IT PMO and support staff.

Documentation and Knowledge Management

• Maintain and update the program’s Wiki layout and content or other knowledge base articles.
• Prepare and send post-training reports such as Training Utilization Reports (TURs) and Performance Utilization Reports (PURs).
• Participate in case study discussions alongside Training, Operations, and Quality teams.

Program Handoff and Extended Support

• Lead the program handoff process to Training Operations on the 30th day of production, with support potentially extending up to 60 days based on client needs.
• Officers may support up to three new programs simultaneously, unless assigned to a dedicated program with 50+ headcount.

Risk Management

• Monitor, document, and escalation any red flags or potential risks to the supervisor for immediate resolution.

Role Requirements

• Must be a regular employee of Ubiquity
• At least 6 months in their current role and department
• Average Scorecard Rating (3 months) should be at least 3.0 or Meets Expectations
• No active Disciplinary Action (DA)
• Excellent written and verbal communication skills
• At least 2 years of working experience in training, implementation, or a related field supporting Risk and Compliance (preferably Investigations, Fraud, KYC/IDV/CIP)
• Proven ability to navigate conversations with both clients and internal managers.
• Superior verbal and written communication skills.
• Demonstrated experience in training and curriculum design
• Familiarity with computer-based training systems and multimedia tools (e.g., PC, TV/DVD, projectors).
• Proficient in MS Office applications (PowerPoint, Word, Excel, Outlook); experience with Movie Maker, Articulate, or similar multimedia tools is a plus.
• Strong presentation and public speaking skills; ability to engage diverse audiences.
• Solid research and instructional skills to develop clear and effective materials and experience in creating training content and documentation.
• Ability to handle multiple and shifting priorities in a fast-paced environment.