Leadership Training Officer (Bacolod)

Ubiquity; Bacolod; Vor Ort; PHP 600.000 - 900.000; Vollzeit

Benefits dieser Stelle

Career development programs

People-first culture

Dynamic, fast-paced environment

Zusammenfassung

Ubiquity in the Philippines is seeking a Partnership and Training Program Coordinator to drive end-to-end capability initiatives. You’ll develop training content, coordinate with stakeholders, and manage trainer certification and documentation.

You’ll lead Train-the-Trainer sessions, maintain knowledge bases, track inquiries, and support program handoffs. The role rewards proactive problem-solving, strong communication, and the ability to juggle multiple priorities in a fast-paced environment.

Qualifikationen

• At least 2 years in training, implementation, or related field supporting Risk and Compliance (preferably Investigations, Fraud, KYC/IDV/CIP)
• Proven ability to navigate conversations with clients and internal managers
• Superior verbal and written communication skills
• Demonstrated experience in training and curriculum design
• Familiarity with computer-based training systems and multimedia tools (e.g., PC, TV/DVD, projectors)
• Proficient in MS Office applications (PowerPoint, Word, Excel, Outlook); experience with Movie Maker, Articulate, or similar multimedia tools is a plus
• Strong presentation and public speaking skills; ability to engage diverse audiences
• Solid research and instructional skills to develop clear and effective materials
• Ability to handle multiple and shifting priorities in a fast-paced environment

Aufgaben

• Cultivate and maintain effective relationships with internal and external stakeholders during program implementation.
• Participate in weekly internal and client meetings from kick-off until the program is transitioned to operations.
• Collaborate with the content development team to develop training content, including modules, presentations, e-learning materials, job aids, and supplemental resources.
• Review and contribute to training documentation such as storyboards and user guides.
• Conduct Training Needs Analysis (TNA) through surveys and assessments to identify process and training gaps, if applicable.
• Coordinate and execute Train-the-Trainer sessions and facilitate trainer certification prior to initial class delivery.
• Manage the training Masterfile, ensuring all data and tabs are updated accurately.
• Facilitate curriculum revamp and content updates following the nesting period, if applicable.
• Track and communicate all “parked questions” to clients for timely resolution.
• Provide feedback to trainers and team leaders during program rollout, routed through the officer’s supervisor.
• Send IT tool summary reports for any issues encountered and coordinate User Access Testing with IT PMO and support staff.
• Maintain and update the program’s Wiki layout and content or other knowledge base articles.
• Prepare and send post-training reports such as Training Utilization Reports (TURs) and Performance Utilization Reports (PURs).
• Participate in case study discussions alongside Training, Operations, and Quality teams.
• Lead the program handoff process to Training Operations on the 30th day of production, with support potentially extending up to 60 days based on client needs.
• Officers may support up to three new programs simultaneously, unless assigned to a dedicated program with 50+ headcount.
• Monitor, document, and elevate any red flags or potential risks to the supervisor for immediate resolution.

Kenntnisse

Training design

Curriculum design

Stakeholder mgmt

Public speaking

MS Office

Tools

MS Office

Movie Maker

Articulate

Jobbeschreibung

What You’ll Do:

1. Partnership Development and Coordination

Cultivate and maintain effective relationships with internal and external stakeholders during program implementation. Participate in weekly internal and client meetings from kick-off until the program is transitioned to operations.

2. Training Development and Delivery

Collaborate with the content development team to develop training content, including modules, presentations, e-learning materials, job aids, and supplemental resources. Review and contribute to training documentation such as storyboards and user guides. Conduct Training Needs Analysis (TNA) through surveys and assessments to identify process and training gaps, if applicable

3. Program Execution and Support

Coordinate and execute Train-the-Trainer sessions and facilitate trainer certification prior to initial class delivery. Manage the training Masterfile, ensuring all data and tabs are updated accurately. Facilitate curriculum revamp and content updates following the nesting period, if applicable

4. Program Monitoring and Communication

Track and communicate all “parked questions” to clients for timely resolution. Provide feedback to trainers and team leaders during program rollout, routed through the officer’s supervisor. Send IT tool summary reports for any issues encountered and coordinate User Access Testing with IT PMO and support staff.

5. Documentation and Knowledge Management

Maintain and update the program’s Wiki layout and content or other knowledge base articles. Prepare and send post-training reports such as Training Utilization Reports (TURs) and Performance Utilization Reports (PURs). Participate in case study discussions alongside Training, Operations, and Quality teams.

6. Program Handoff and Extended Support

Lead the program handoff process to Training Operations on the 30th day of production, with support potentially extending up to 60 days based on client needs. Officers may support up to three new programs simultaneously, unless assigned to a dedicated program with 50+ headcount.

7. Risk Management

Monitor, document, and elevate any red flags or potential risks to the supervisor for immediate resolution.

What We’re Looking For:

• At least 2 years of working experience in training, implementation, or a related field supporting Risk and Compliance (preferably Investigations, Fraud, KYC/IDV/CIP)
• Proven ability to navigate conversations with both clients and internal managers.
• Superior verbal and written communication skills.
• Demonstrated experience in training and curriculum design
• Familiarity with computer-based training systems and multimedia tools (e.g., PC, TV/DVD, projectors).
• Proficient in MS Office applications (PowerPoint, Word, Excel, Outlook); experience with Movie Maker, Articulate, or similar multimedia tools is a plus.
• Strong presentation and public speaking skills; ability to engage diverse audiences.
• Solid research and instructional skills to develop clear and effective materials and experience in creating training content and documentation.
• Ability to handle multiple and shifting priorities in a fast-paced environment.

Why Join Us?

Head : Access to career development programs that help you grow professionally and personally.

Heart: Be part of a people-first culture that values your contributions and supports your aspirations.

Hustle : Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated.

At Ubiquity, we’re more than a workplace—we’re a community that’s invested in your success.