BPO Senior Associate Quality Specialist (BGC Taguig) | Onsite - pooling

TASQ Staffing Solutions; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A staffing solutions company is seeking a Senior Associate Quality Specialist for their BGC Taguig location. The role requires a bachelor's degree and 2 to 3 years of experience in the BPO industry, specifically within quality processes. Key responsibilities include executing call monitoring, providing coaching to agents, and conducting process audits to ensure compliance. Successful candidates will demonstrate analytical abilities and collaborate effectively within a team. This is an onsite position, requiring full-time availability.

Qualifications

• 2 to 3 years experience in the BPO industry within the Quality tower/process.
• Prior QA experience is required.
• Ability to work collaboratively and effectively in remote environments.

Responsibilities

• Execute transaction and call monitoring in line with the agreed service quality plan.
• Provide coaching and feedback to agents.
• Perform RCAs and report findings to Operations to develop actions for mitigation.

Skills

Analytical Ability

Collaboration

Education

Bachelor's degree

Job description

About the job Senior Associate Quality Specialist (BGC Taguig) | Onsite

Key Responsibilities:

• Execute transaction and call monitoring in line with the agreed service quality plan.
• Provide coaching and feedback to agents.
• Perform RCAs and report findings to Operations to develop actions for mitigation.
• Identify training needs and work collaboratively.
• Participate in calibration sessions to bring about consistency in evaluation.
• Process transactions/take calls to remain hands‑on in the process domain.
• Perform process audits to ensure compliance with SOPs.
• Share audit outcomes during pre‑ and post‑shift team huddles.

Key Requirements:

• Bachelor's degree graduate, any field.
• 2 to 3 years experience in the BPO industry within the Quality tower/process
• Prior QA experience is required
• Ability to work collaboratively and effectively in remote environments.
• Eye for details—Analytical Ability.
• Collaborative partnership with other teams to bring about synergies.
• Amenable to working full time ONSITE in BGC Taguig.