Quality Analyst

RC Low Human Resource Consultancy OPC

Pasig

On-site

PHP 200,880 - 267,840

Full time

14 days+

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Benefits offered by this job

HMO

Retirement Plan

Job summary

RC Low Human Resource Consultancy OPC is seeking a Quality Analyst (QA) for our Pasig City-based BPO team. The role focuses on ensuring service quality across customer interactions and supporting ongoing agent performance improvements.

You will monitor calls, chats, and emails, score performance with QA scorecards, and provide feedback and coaching while identifying errors and process gaps to boost customer experience. Night shift and onsite work in Pasig are required.

Qualifications

At least 1 year experience as QA in a BPO setting.
Open to undergraduate candidates.
Experience in voice accounts preferred.
Strong attention to detail.
Willing to work onsite in Pasig City.
Willing to work night shift.

Responsibilities

Monitor and evaluate calls, chats, and emails.
Score agent performance using QA scorecards.
Provide feedback and coaching support.
Identify errors, trends, and process gaps.
Ensure compliance with quality standards.
Support Operations in improving customer experience.
Prepare basic QA reports.

Skills

QA experience

Attention to detail

Night shift availability

Education

Undergraduate candidate

Job description

On-site - Pasig 1-3 Yrs Exp Diploma Full-time

Job Description

We are looking for a Quality Analyst (QA) to join our growing BPO team in Pasig City. This role is responsible for ensuring consistent service quality across customer interactions and supporting continuous improvement of agent performance.

What You’ll Do