Quality Assurance Analyst Team Lead/Supervisor

Dencom Consultancy and Manpower Services; Cavite City; On-site; PHP 457,002 - 547,398; Full time

Job summary

A leading consultancy and manpower service is seeking a Quality Assurance Analyst Team Lead/Supervisor in Taguig City. The successful candidate will oversee the QA team to ensure the delivery of high-quality performance across sales operations. Key responsibilities include monitoring and evaluating interactions to ensure compliance with client standards and driving service excellence. Candidates should have at least 2 years of experience in BPO sales, with strong skills in Excel, data analysis, and excellent communication abilities. The position is onsite with a competitive salary of up to 45K.

Qualifications

• Must have experience in handling/supporting any BPO Sales account.
• At least 2 years of relevant experience required.
• Must have excellent skills on Excel and quality tools.

Responsibilities

• Oversee the QA team to ensure high-quality performance across sales operations.
• Monitor and evaluate interactions to ensure compliance with client standards.
• Drive overall service excellence.

Skills

BPO Sales account handling

Excel

Quality Tools

Data Analysis

Analytical Skills

Reporting

Excellent written communication

Excellent verbal communication

Job description

Position: Quality Assurance Analyst Team Lead/Supervisor

Location: Taguig City | Onsite

Salary: Up to 45K

Schedule: Shifting

Job Description

The Quality Assurance Analyst Team Lead/Supervisor will oversee the QA team to ensure the consistent delivery of high-quality performance across sales operations. This role is responsible for monitoring, evaluating, and improving interactions, ensuring compliance with client standards, and driving overall service excellence.

Qualifications

• Experience in handling/supporting any BPO Sales account is required
• At least 2 years of relevant experience
• Excellent skills on Excel/Quality Tools / Data Analysis / Analytical Skills / Reporting
• Excellent written and verbal communication
• Must be able to start ASAP