Quality Assurance Analyst Team Lead/Supervisor

Dencom Consultancy & Manpower Services; Silang; On-site; PHP 457,000 - 547,000; Full time

Job summary

DENCOM Consultancy & Manpower Services in Taguig City is seeking a Quality Assurance Analyst Team Lead/Supervisor to oversee the QA team and ensure high-quality performance across sales operations.

This onsite, shifting role requires experience in BPO sales accounts, 2+ years, strong Excel and data analysis skills, and excellent written and verbal communication. Salary up to PHP 45,000 with immediate start.

Qualifications

• Experience in handling/supporting any BPO Sales account is required.
• At least 2 years of relevant experience.
• Excellent skills on Excel/Quality Tools / Data Analysis / Analytical Skills / Reporting.
• Excellent written and verbal communication.
• Must be able to start ASAP.

Responsibilities

• Oversee the QA team to ensure the consistent delivery of high-quality performance across sales operations.

Skills

Excel

Quality Tools

Data Analysis

Analytical Skills

Reporting

Communication

Tools

Quality Tools

Job description

Position: Quality Assurance Analyst Team Lead/Supervisor

Location: Taguig City | Onsite

Salary: Up to 45K

Schedule: Shifting

Job Description

The Quality Assurance Analyst Team Lead/Supervisor will oversee the QA team to ensure the consistent delivery of high-quality performance across sales operations. This role is responsible for monitoring, evaluating, and improving interactions, ensuring compliance with client standards, and driving overall service excellence.

Qualifications

• Experience in handling/supporting any BPO Sales account is required


• At least 2 years of relevant experience


• Excellent skills on Excel/Quality Tools / Data Analysis / Analytical Skills / Reporting


• Excellent written and verbal communication


• Must be able to start ASAP