QA Supervisor: Elevate Support Quality (Onsite, Clark)

J-K Network Services; Pampanga; On-site; PHP 279,000 - 334,800; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

Job summary

A well-established BPO company in Pampanga is looking for a Quality Assurance Supervisor to ensure the quality of service in their operations. The ideal candidate should have at least 6 months of experience in quality assurance, strong knowledge of Microsoft products, and a background in helpdesk operations. Responsibilities include monitoring support interactions, providing feedback, and collaborating with teams for quality improvement. This role is on-site with a shifting schedule.

Qualifications

• At least 6 months of experience in quality assurance or a related role.
• Background in helpdesk operations with hands-on experience in hardware and software troubleshooting.
• Strong knowledge of Microsoft products and applications.

Responsibilities

• Monitor and evaluate support interactions to ensure quality standards are met.
• Provide feedback and coaching to improve agent performance and customer experience.
• Collaborate with training and operations teams to address quality gaps.
• Maintain QA documentation and reporting for compliance and performance tracking.
• Support continuous improvement initiatives across technical support processes.

Skills

Helpdesk operations

Hardware troubleshooting

Software troubleshooting

Microsoft products

Education

Graduate of IT or 2 years college completed

Job description

A well-established BPO company in Pampanga is looking for a Quality Assurance Supervisor to ensure the quality of service in their operations. The ideal candidate should have at least 6 months of experience in quality assurance, strong knowledge of Microsoft products, and a background in helpdesk operations. Responsibilities include monitoring support interactions, providing feedback, and collaborating with teams for quality improvement. This role is on-site with a shifting schedule.