Quality Management Support Lead

SJ Group; Mandaluyong; On-site; PHP 1,200,000 - 2,100,000; Full time

Job summary

Surbana Jurong is seeking a senior leader to oversee Process Improvement, Management Systems Administration and Document Control across the organization. The role focuses on driving continuous improvement, ensuring compliant and up-to-date documentation, and leading cross-functional teams to meet strategic objectives.

The candidate will partner with senior stakeholders to identify opportunities, redesign business processes and implement sustainable solutions that align with regulatory

Responsibilities

• Lead, supervise and develop the Process Improvement, Management Systems Administration and Document Control teams.
• Plan, allocate and monitor team resources and workloads to meet operational priorities and service level agreements.
• Monitor team performance against KPIs and implement corrective actions where required.
• Coach, mentor and develop team capability through performance management, training and succession planning.
• Develop, review and maintain standard operating procedures to ensure consistent and high-quality service delivery.
• Oversee governance, administration and continuous improvement of the Group Business Management System.
• Ensure BMS documentation and supporting systems remain accurate, current and aligned with business and regulatory requirements.
• Communicate BMS updates and system changes to employees globally and support adoption.

Job description

• Lead, supervise and develop the Process Improvement, Management Systems Administration and Document Control teams.


• Plan, allocate and monitor team resources and workloads to meet operational priorities and service level agreements.


• Monitor team performance against agreed KPIs and implement corrective actions where required.


• Coach, mentor and develop team capability through performance management, training and succession planning.


• Develop, review and maintain standard operating procedures to ensure consistent and high-quality service delivery.


• Foster a culture of collaboration, continuous improvement and customer-focused service.


• Lead the planning, delivery and evaluation of Quality Management Systems (QMS), business improvement and document control initiatives aligned with organisational priorities.


• Partner with business leaders and stakeholders to identify improvement opportunities, redesign business processes and implement sustainable solutions.


• Oversee the documentation of business processes, including process implementation activities, ensuring initiatives are delivered within agreed scope, timeframes and quality standards.


• Monitor initiative performance, benefits and risks, providing regular reporting and recommendations to support continuous improvement and informed decision-making.


• Oversee governance, administration and continuous improvement of the Group Business Management System.


• Ensure BMS documentation and supporting systems remain accurate, current and aligned with business and regulatory requirements.


• Oversee BMS updates, BMS Feedback and issue/enhancements.


• Monitor compliance with internal standards, legislation and certification requirements.


• Communicate BMS updates and system changes to employees globally and support adoption.


• Maintain governance of document control and knowledge management processes.


• Ensure documentation is reviewed, approved, published, archived and version controlled.


• Monitor document quality, accessibility and compliance with document control requirements.


• Oversee systematic reporting on key opportunity/project documentations to drive increase compliance in documentation compliance.


• Promote standardisation and consistency across organisational documentation.


• Prepare and oversee monthly operational and performance reporting.


• Monitor KPIs, service levels, audit outcomes, corrective actions and improvement initiatives.


• Manage internal and external feedback, complaints and audit findings, ensuring issues are converted into corrective and preventive action plans.


• Monitor completion and verification of action plans and report outcomes.


• Support budget monitoring, service costing, invoicing and operational governance.


• Maintain data integrity and provide reporting to support informed decision-making.

Key Accountabilities

• Lead, supervise and develop the Process Improvement, Management Systems Administration and Document Control teams.


• Plan, allocate and monitor team resources and workloads to meet operational priorities and service level agreements.


• Monitor team performance against agreed KPIs and implement corrective actions where required.


• Coach, mentor and develop team capability through performance management, training and succession planning.


• Develop, review and maintain standard operating procedures to ensure consistent and high-quality service delivery.


• Foster a culture of collaboration, continuous improvement and customer-focused service.


• Lead the planning, delivery and evaluation of Quality Management Systems (QMS), business improvement and document control initiatives aligned with organisational priorities.


• Partner with business leaders and stakeholders to identify improvement opportunities, redesign business processes and implement sustainable solutions.


• Oversee the documentation of business processes, including process implementation activities, ensuring initiatives are delivered within agreed scope, timeframes and quality standards.


• Monitor initiative performance, benefits and risks, providing regular reporting and recommendations to support continuous improvement and informed decision-making.


• Oversee governance, administration and continuous improvement of the Group Business Management System.


• Ensure BMS documentation and supporting systems remain accurate, current and aligned with business and regulatory requirements.


• Oversee BMS updates, BMS Feedback and issue/enhancements.


• Monitor compliance with internal standards, legislation and certification requirements.


• Communicate BMS updates and system changes to employees globally and support adoption.


• Maintain governance of document control and knowledge management processes.


• Ensure documentation is reviewed, approved, published, archived and version controlled.


• Monitor document quality, accessibility and compliance with document control requirements.


• Oversee systematic reporting on key opportunity/project documentations to drive increase compliance in documentation compliance.


• Promote standardisation and consistency across organisational documentation.


• Prepare and oversee monthly operational and performance reporting.


• Monitor KPIs, service levels, audit outcomes, corrective actions and improvement initiatives.


• Manage internal and external feedback, complaints and audit findings, ensuring issues are converted into corrective and preventive action plans.


• Monitor completion and verification of action plans and report outcomes.


• Support budget monitoring, service costing, invoicing and operational governance.


• Maintain data integrity and provide reporting to support informed decision-making.

At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!