Quality Management & Process Improvement Lead

Surbana Consultants Pte Ltd – Kingdom of Saudi Arabia (KSA) branch; Mandaluyong; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Surbana Jurong is seeking a senior professional to lead process improvement, management systems administration and document control across global operations. You will supervise multiple teams, plan workloads, and ensure delivery against KPIs, SLAs, and quality standards.

The role requires developing SOPs, fostering continuous improvement, and partnering with business leaders to identify opportunities and implement sustainable solutions.

Qualifications

• Leadership and people management experience.
• Strong planning and resource allocation skills.
• Knowledge of process improvement methodologies.

Responsibilities

• Lead and develop Process Improvement, Management Systems Administration and Document Control teams.
• Plan, allocate and monitor resources to meet priorities and SLAs.
• Monitor KPIs and implement corrective actions as needed.
• Coach and mentor team to build capability and succession plans.
• Develop and maintain SOPs for consistent service delivery.
• Oversee QMS, business improvement and document control initiatives.

Job description

Surbana Jurong is seeking a senior professional to lead process improvement, management systems administration and document control across global operations. You will supervise multiple teams, plan workloads, and ensure delivery against KPIs, SLAs, and quality standards.

The role requires developing SOPs, fostering continuous improvement, and partnering with business leaders to identify opportunities and implement sustainable solutions.