Quality Management Support Lead

Surbana Consultants Pte Ltd – Kingdom of Saudi Arabia (KSA) branch; Mandaluyong; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Surbana Jurong is seeking a senior professional to lead process improvement, management systems administration and document control across global operations. You will supervise multiple teams, plan workloads, and ensure delivery against KPIs, SLAs, and quality standards.

The role requires developing SOPs, fostering continuous improvement, and partnering with business leaders to identify opportunities and implement sustainable solutions.

Qualifications

• Leadership and people management experience.
• Strong planning and resource allocation skills.
• Knowledge of process improvement methodologies.

Responsibilities

• Lead and develop Process Improvement, Management Systems Administration and Document Control teams.
• Plan, allocate and monitor resources to meet priorities and SLAs.
• Monitor KPIs and implement corrective actions as needed.
• Coach and mentor team to build capability and succession plans.
• Develop and maintain SOPs for consistent service delivery.
• Oversee QMS, business improvement and document control initiatives.

Job description

Key Accountabilities

• Lead, supervise and develop the Process Improvement, Management Systems Administration and Document Control teams.
• Plan, allocate and monitor team resources and workloads to meet operational priorities and service level agreements.
• Monitor team performance against agreed KPIs and implement corrective actions where required.
• Coach, mentor and develop team capability through performance management, training and succession planning.
• Develop, review and maintain standard operating procedures to ensure consistent and high-quality service delivery.
• Foster a culture of collaboration, continuous improvement and customer-focused service.
• Lead the planning, delivery and evaluation of Quality Management Systems (QMS), business improvement and document control initiatives aligned with organisational priorities.
• Partner with business leaders and stakeholders to identify improvement opportunities, redesign business processes and implement sustainable solutions.
• Oversee the documentation of business processes, including process implementation activities, ensuring initiatives are delivered within agreed scope, timeframes and quality standards.
• Monitor initiative performance, benefits and risks, providing regular reporting and recommendations to support continuous improvement and informed decision-making.
• Oversee governance, administration and continuous improvement of the Group Business Management System.
• Ensure BMS documentation and supporting systems remain accurate, current and aligned with business and regulatory requirements.
• Oversee BMS updates, BMS Feedback and issue/enhancements.
• Monitor compliance with internal standards, legislation and certification requirements.
• Communicate BMS updates and system changes to employees globally and support adoption.
• Maintain governance of document control and knowledge management processes.
• Ensure documentation is reviewed, approved, published, archived and version controlled.
• Monitor document quality, accessibility and compliance with document control requirements.
• Oversee systematic reporting on key opportunity/project documentations to drive increase compliance in documentation compliance.
• Promote standardisation and consistency across organisational documentation.
• Prepare and oversee monthly operational and performance reporting.
• Monitor KPIs, service levels, audit outcomes, corrective actions and improvement initiatives.
• Manage internal and external feedback, complaints and audit findings, ensuring issues are converted into corrective and preventive action plans.
• Monitor completion and verification of action plans and report outcomes.
• Support budget monitoring, service costing, invoicing and operational governance.
• Maintain data integrity and provide reporting to support informed decision-making.

At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively.

SJ is a diverse collective of problem solvers for the built environment, continually reimagining ways to create a smart and sustainable future. Headquartered in Singapore, the group has a global talent pool of 16,000 in its member companies AETOS, Atelier Ten, B+H, CHIL, KTP, Prostruct, Robert Bird Group, SAA, SMEC and Surbana Jurong, based in more than 120 offices in over 40 countries. They include architects, designers, planners, engineers, facilities managers and other specialists driven by progressive thinking and creative ideas to shape a better future. Its technical experts deliver sustainable solutions that cover the entire project life cycle from planning and design, through to delivery and management, and a full suite of multidisciplinary consultancy services across a diverse range of sectors including transportation, water, aviation, healthcare, hospitality and renewables. A global urban, infrastructure and managed services consulting firm with over 70 years of track record in successful project delivery, SJ has built more than a million homes in Singapore, created master plans in more than 60 countries and developed over 100 industrial parks globally.

SJ is #23 in Engineering News-Record’s 2023 Top 225 International Design Firms, #14 in World Architecture 100 2024, and Asia Pacific FM Technology Provider of the Year 2022, awarded by International Facility Management Association.