Global QMS & Process Improvement Lead

SJ Group; Mandaluyong; On-site; PHP 1,200,000 - 2,100,000; Full time

Job summary

Surbana Jurong is seeking a senior leader to oversee Process Improvement, Management Systems Administration and Document Control across the organization. The role focuses on driving continuous improvement, ensuring compliant and up-to-date documentation, and leading cross-functional teams to meet strategic objectives.

The candidate will partner with senior stakeholders to identify opportunities, redesign business processes and implement sustainable solutions that align with regulatory

Responsibilities

• Lead, supervise and develop the Process Improvement, Management Systems Administration and Document Control teams.
• Plan, allocate and monitor team resources and workloads to meet operational priorities and service level agreements.
• Monitor team performance against KPIs and implement corrective actions where required.
• Coach, mentor and develop team capability through performance management, training and succession planning.
• Develop, review and maintain standard operating procedures to ensure consistent and high-quality service delivery.
• Oversee governance, administration and continuous improvement of the Group Business Management System.
• Ensure BMS documentation and supporting systems remain accurate, current and aligned with business and regulatory requirements.
• Communicate BMS updates and system changes to employees globally and support adoption.

Job description

Surbana Jurong is seeking a senior leader to oversee Process Improvement, Management Systems Administration and Document Control across the organization. The role focuses on driving continuous improvement, ensuring compliant and up-to-date documentation, and leading cross-functional teams to meet strategic objectives.

The candidate will partner with senior stakeholders to identify opportunities, redesign business processes and implement sustainable solutions that align with regulatory