Process Mapping Specialist

Surbana Consultants Pte Ltd – Kingdom of Saudi Arabia (KSA) branch; Mandaluyong; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

Surbana Jurong is seeking a senior staff to assist the Director, Process Excellence in mapping the current and future processes for the SAP S/4HANA rollout. You will guide mapping experts, document global templates, and collaborate with area owners to capture as-is and to-be processes with local design variations.

The role requires 5–7 years in process mapping and ERP deployment, excellent analytical and writing skills, and the ability to work with multiple stakeholders at all levels.

Qualifications

• Candidate must possess at least a Bachelor's/College Degree in industrial engineering, process engineering, business management or any equivalent degree
• Lean Six Sigma certification is preferred
• Strong knowledge of SAP S/4HANA and involvement in past ERP rollout projects would be essential
• With at least 5-7 years solid working experience in process mapping, process documentation, project management and previous ERP rollout project involvement
• Proficiency in using process mapping tools and software (e.g. Visio, SAP Signavio, Nintex Promapp) would be essential
• Excellent analytical and problem-solving skills with the ability to critically analyze complex processes
• Attention to detail and a commitment to delivering high-quality process documentation
• Strong technical writing with experience in delivering end-user documentation including procedures, process maps and training materials
• Superior written and verbal communication skills
• Excellent organisational skills, the ability to track multiple tasks at once and prioritise activities
• Ability to work independently and liaise with staff and management at all levels
• Can work with minimal supervision and has a leadership potential
• Ability to cope with ambiguity and change and maintain high level of professionalism when working under pressure

Responsibilities

• Assist the Director, Process Excellence in mapping current and future processes for the ERP rollout
• Guide process mapping experts and ensure resources for the rollout
• Document global design templates and process documentation with ERP integrator
• Collaborate with area owners to document existing business processes
• Create accurate, user-friendly process maps with mapping tools
• Develop end-to-end to-be processes including harmonization and local design variations
• Prepare procedures, guidelines, working instructions, and user guides
• Define KPIs with functional leads and analyze process performance
• Identify bottlenecks and opportunities to improve efficiency
• Support the GSS BMS team on ad hoc tasks

Skills

Process mapping

ERP rollout

Analytical thinking

Technical writing

Communication skills

Organizational skills

Independent work

Leadership potential

Education

Bachelor's/College Degree in industrial engineering, process engineering, business management or equivalent

Lean Six Sigma certification

Tools

Visio

SAP Signavio

Nintex Promapp

Job description

Key Responsibilities

Assist the Director, Process Excellence in mapping the “as is” and “to be” processes relevant to the rollout of the new ERP System (SAP S/4HANA) by:

• Providing guidance, support, and mentorship to process mapping experts within GSS, ensuring they have the necessary resources to support the successful rollout of the new ERP system


• Working with the ERP system integrator to assist with documentation of the global design templates and process documentation supporting the ERP rollout


• Collaborating with area owners and functional leads to understand existing business processes and document them accurately


• Developing and maintaining accurate process maps using process mapping tools or software, ensuring these are comprehensive and user-friendly


• Working closely with subject matter experts and relevant stakeholders to collect their inputs to establish end-to-end “to be” process including areas of harmonization and local design variations


• Developing necessary documentations, (e.g. procedures, guidelines, working instructions, user guides) using range of sources and tools for process implementation


• Defining measurable KPIs in consultation with functional leads and subject matter experts against the processes and analyse process performance


• Identifying process bottlenecks and opportunities to increase process efficiencies


• Other Ad Hoc tasks assisting the wider GSS BMS team as requested.

Key Performance Indicators

• Process Mapping Accuracy: All process maps and documentations accurately reflect the “as is” and “to be” processes.


• Timeliness: Meets project deadlines and delivers process maps and documentations in a timely manner to support project timelines.


• Quality: Produces high-quality process maps and documentations that are easy to understand, follow and maintain.


• Positive and satisfactory feedback from internal clients and counterparts.


• Establish collaborative relationships with the members of the team, divisional counterparts and internal clients.


• Professional ethics and standards are maintained.

Key Qualifications, Knowledge, Skills and Experience

• Candidate must possess at least a Bachelor's/College Degree in industrial engineering, process engineering, business management or any equivalent degree


• Lean Six Sigma certification is preferred


• Strong knowledge of SAP S/4HANA and involvement in past ERP rollout projects would be essential


• With at least 5-7 years solid working experience in process mapping, process documentation, project management and previous ERP rollout project involvement


• Proficiency in using process mapping tools and software (e.g. Visio, SAP Signavio, Nintex Promapp) would be essential


• Excellent analytical and problem-solving skills with the ability to critically analyze complex processes


• Attention to detail and a commitment to delivering high-quality process documentation


• Strong technical writing with experience in delivering end-user documentation including procedures, process maps and training materials


• Superior written and verbal communication skills


• Excellent organisational skills, the ability to track multiple tasks at once and prioritise activities


• Ability to work independently and liaise with staff and management at all levels


• Can work with minimal supervision and has a leadership potential


• Ability to cope with ambiguity and change and maintain high level of professionalism when working under pressure

At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!

Surbana Jurong is a diverse collective of problem solvers for the built environment, continually reimagining ways to create a smart and sustainable future. Headquartered in Singapore, the group has a global talent pool of 16,000 in its member companies AETOS, Atelier Ten, B+H, CHIL, KTP, Prostruct, Robert Bird Group, SAA, SMEC and Surbana Jurong, based in more than 120 offices in over 40 countries. They include architects, designers, planners, engineers, facilities managers and other specialists driven by progressive thinking and creative ideas to shape a better future. Its technical experts deliver sustainable solutions that cover the entire project life cycle from planning and design, through to delivery and management, as well as a full suite of multidisciplinary consultancy services across a diverse range of sectors including transportation, water, aviation, healthcare, hospitality and renewables. A global urban, infrastructure and managed services consulting firm with over 70 years of track record in successful project delivery, SJ has built more than a million homes in Singapore, created master plans in more than 60 countries and developed over 100 industrial parks globally. SJ is #23 in Engineering News-Record’s 2023 Top 225 International Design Firms, #14 in World Architecture 100 2024, and Asia Pacific FM Technology Provider of the Year 2022, awarded by International Facility Management Association.