Quality Audit Analyst - Elevate Decision Accuracy

Accenture in the Philippines; Philippines; On-site; PHP 360,000 - 600,000; Full time

Job summary

Accenture in the Philippines is seeking a Quality Auditing Analyst for a Return to Office setup. The role focuses on auditing quality across markets, reporting top issues and ensuring adherence to content policies and guidelines.

The successful candidate will have at least 2 years of QA experience, work with Quality Leaders, mentor new analysts, and help drive training and process improvements within the audit tools.

Qualifications

• At least 2 years of solid QA experience.
• Standard QA profile; no domain.

Responsibilities

• Work with Quality Leaders to aggregate, prioritize, and report on top issues impacting decision accuracy for each market and workflow.
• Support every aspect of internal audit quality from audit planning, implementation, feedback and re-audit as required.
• Complete all audits in the required timeframe and provide timely feedback to agents to drive improved performance.
• Collaborate with relevant Team Lead and Quality Lead for performance enhancement of the team.
• Proactively identify areas of the policies/operational guidelines requiring training and work with training partners to fill gaps.
• Become and remain knowledgeable about the Client's products and community standards.
• Ensure awareness and understanding of Content Policy and updates.
• Mentor new Quality Analysts on the use of audit tools and systems.
• Develop process documentation and aggregates feedback about the functionality of audit tools.

Skills

Quality Assurance

Auditing

Job description

Accenture in the Philippines is seeking a Quality Auditing Analyst for a Return to Office setup. The role focuses on auditing quality across markets, reporting top issues and ensuring adherence to content policies and guidelines.

The successful candidate will have at least 2 years of QA experience, work with Quality Leaders, mentor new analysts, and help drive training and process improvements within the audit tools.