Quality Assurance Lead - Audit & Process Excellence

Accenture in the Philippines; Philippines; On-site; PHP 1,500,000 - 2,500,000; Full time

Job summary

Accenture in the Philippines seeks a Quality Auditing Associate Manager to lead the Quality team, ensuring processes are consistent and meet client requirements. The role aligns with Google targets, mission, and vision, and establishes standardized quality measures.

Responsibilities include guiding QA audits, coaching analysts, and driving cross-site QTP initiatives to ensure service excellence and timely issue resolution.

Qualifications

• 8 to 12 years of solid QA experience.
• 5 to 10 years of supervisory experience.
• Experience leading QA teams and improving processes.

Responsibilities

• Assess the quality of analysts on the project.
• Meet volume and quality targets for QA audits.
• Develop and maintain knowledge of client processes and SLAs.
• Lead QTP strategy and execution across sites and regions.
• Provide coaching and feedback to analysts to improve performance.

Skills

Quality Assurance

Supervisory Experience

Job description

Accenture in the Philippines seeks a Quality Auditing Associate Manager to lead the Quality team, ensuring processes are consistent and meet client requirements. The role aligns with Google targets, mission, and vision, and establishes standardized quality measures.

Responsibilities include guiding QA audits, coaching analysts, and driving cross-site QTP initiatives to ensure service excellence and timely issue resolution.