Quality Auditing Analyst - Elevate Customer Service (Bonus)

RSD Human Resource Management Consultancy; Taguig; Vor Ort; PHP 279.000 - 390.600; Vollzeit

Benefits dieser Stelle

Performance Bonus

Health Insurance

Job Training

Zusammenfassung

A human resource consultancy based in Taguig is looking for a Quality Analyst with 1-3 years of experience in quality auditing. The candidate should possess a Bachelor’s degree and strong analytical abilities. Responsibilities include conducting quality audits, analyzing findings, and providing feedback to improve customer service. This full-time position offers a performance bonus and health insurance benefits.

Qualifikationen

• 1-3 years in quality auditing or quality analyst.
• Strong knowledge of quality analysis in customer service environments.
• Ability to work collaboratively in a team environment.

Aufgaben

• Conduct regular quality audits on customer service interactions.
• Analyze and document findings from quality audits.
• Provide constructive feedback to team members.
• Collaborate with the training department for improvement programs.
• Identify trends through root cause analysis.

Kenntnisse

Quality analysis in customer service environments

Excellent communication skills

Interpersonal skills

Detail-oriented

Analytical abilities

Ausbildung

Bachelor’s degree in a relevant field

Jobbeschreibung

A human resource consultancy based in Taguig is looking for a Quality Analyst with 1-3 years of experience in quality auditing. The candidate should possess a Bachelor’s degree and strong analytical abilities. Responsibilities include conducting quality audits, analyzing findings, and providing feedback to improve customer service. This full-time position offers a performance bonus and health insurance benefits.