DE033152-Quality Auditing Analyst

Accenture in the Philippines; Philippines; On-site; PHP 360,000 - 600,000; Full time

Job summary

Accenture in the Philippines is seeking a Quality Auditing Analyst for a Return to Office setup. The role focuses on auditing quality across markets, reporting top issues and ensuring adherence to content policies and guidelines.

The successful candidate will have at least 2 years of QA experience, work with Quality Leaders, mentor new analysts, and help drive training and process improvements within the audit tools.

Qualifications

• At least 2 years of solid QA experience.
• Standard QA profile; no domain.

Responsibilities

• Work with Quality Leaders to aggregate, prioritize, and report on top issues impacting decision accuracy for each market and workflow.
• Support every aspect of internal audit quality from audit planning, implementation, feedback and re-audit as required.
• Complete all audits in the required timeframe and provide timely feedback to agents to drive improved performance.
• Collaborate with relevant Team Lead and Quality Lead for performance enhancement of the team.
• Proactively identify areas of the policies/operational guidelines requiring training and work with training partners to fill gaps.
• Become and remain knowledgeable about the Client's products and community standards.
• Ensure awareness and understanding of Content Policy and updates.
• Mentor new Quality Analysts on the use of audit tools and systems.
• Develop process documentation and aggregates feedback about the functionality of audit tools.

Skills

Quality Assurance

Auditing

Job description

Job Description

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Quality Auditing Analyst WORK SETUP: Return to Office RESPONSIBILITIES:

Responsibilities

• Work with Quality Leaders to aggregate, prioritize, and report on the top issues impacting decision accuracy for each market and workflow
• Support every aspect of internal audit quality from audit planning, implementation, feedback and re-audit as required
• Complete all audits in the required timeframe and provide timely and usable feedback to agents to drive improved performance
• Collaborate with relevant Team Lead and Quality Lead for performance enhancement of the team
• Proactively identify areas of the policies/operational guidelines requiring training and working with training partners ensure gaps are filled within given time frame
• Become and remain knowledgeable about the Client's products and community standards
• Ensure awareness and understanding of Content Policy and operational guideline updates
• Mentor new Quality Analysts on the use of audit tools and systems
• Develop process documentation and aggregates feedback about the functionality of audit tools

Others

Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Quezon Gateway Tower 2

Skill and Qualifications

• Standard QA profile; no domain
• At least 2 years of solid experience

Requirements: