Quality Assurance Specialist

Schneider Electric; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Schneider Electric is seeking a Quality Assurance Specialist to support the Quality Assurance Manager in driving data quality improvements across Customer Care globally. The role also aids the Customer Support & Analytics Director in transforming data into insights for better business decisions.

You will analyze and audit cases, gather data, and deliver timely quality reports to global teams, while advancing data collection methods and continuous improvement of reporting processes.

Qualifications

• Bachelor’s degree with knowledge in Data Quality and Analysis.
• 5+ years in Quality, Analysis and Reporting in Customer Support functions.
• Knowledge of Schneider Customer Support processes preferred.
• Working knowledge of bFO Salesforce preferred.

Responsibilities

• Analyze and audit random cases in bFO to measure quality performance of Customer Support teams based on defined quality standards.
• Gather information from data sources and interpret results to provide structured quantitative and qualitative report.
• Deliver on time and accurate quality reporting to global teams.
• Develop databases using data collection methods and systems and analytical techniques.
• Provide inputs for continuous improvement to the data quality audit and reporting processes.
• Work closely with the Customer Support and Satisfaction teams to prioritize business needs and stay up to date with the goals of the organization.

Skills

Analytical skills

Communication skills

Computer literacy

Problem solving

Organization skills

Education

Bachelor’s Degree in Data Quality/Analysis

Tools

bFO Salesforce

Job description

The Quality Assurance Specialist supports the Quality Assurance Manager to drive and manage the evolution and improvement of Data Quality within Customer Care globally; The role also supports the Customer Support & Analytics Director to drive and improve business decisions by transforming data into valuable business insights for the Customer Support and Satisfaction organization.

Responsibilities:

• Analyze and audit random cases in bFO to measure quality performance of Customer Support teams based on defined quality standards
• Gather information from data sources and interpret results to provide structured quantitative and qualitative report
• Deliver on time and accurate quality reporting to global teams
• Develop databases using data collection methods and systems and analytical techniques
• Provide inputs for continuous improvement to the data quality audit and reporting processes
• Work closely with the Customer Support and Satisfaction teams to prioritize business needs and stay up to date with the goals of the organization.

Key Skills and Requirements:

• Analytical skills – involves analyzing data and processes as well as interpreting information from customers and stakeholders
• Communication skills – strong verbal and written communication skills, with excellent listening skills
• Computer knowledge – proficient in using analytical systems and programs, spreadsheet software, and other relevant reporting tools.
• Problem-solving abilities – strong skills to find solution to an issue or problem
• Organization skills – ability to stay organized while working in dynamic international environment and numerous projects.

Education/Experience:

• Education: Bachelor’s Degree, with knowledge and background in Data Quality and Analysis
• Experience: 5+ years of experience in Quality, Analysis and Reporting in Customer Support functions
• Knowledge of Schneider Customer Support processes preferred
• Working knowledge of bFO Salesforce preferred

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

• Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

This position will be posted until filled.

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.