Customer Satisfaction & Quality Engineer

Schneider Electric; Cavite City; On-site; PHP 500,000 - 800,000; Full time

Job summary

Schneider Electric in Cavite City, Philippines, seeks a results-driven Quality Engineer to lead supplier quality initiatives, drive continuous improvement, and ensure products meet customer requirements.

You will coordinate cross-functional teams, perform supplier audits, manage PPAP/8D processes, and mentor QA engineers to strengthen our quality footprint across the supply base.

Qualifications

• Min 5yrs Experience in Quality with a proven track record in using quality tools to achieve outcomes.
• Knowledge in 8D, Kaizen, DMAIC, 5-Why, PFMEA, Product & Process Qualification, Project Management.
• Engineering Graduate (ME, EE, ECE, IE).
• Strong analytical capabilities with root cause analysis and problem-solving.
• Ability to influence and drive improvements across organizational boundaries.
• Excellence in project management and cross-functional team leadership.

Responsibilities

• Lead supplier quality initiatives including qualification, performance monitoring, and continuous improvement programs.
• Conduct comprehensive process audits at supplier facilities and develop targeted improvement actions.
• Drive resolution of quality issues through containment, correction, and prevention strategies.
• Identify and mitigate potential quality risks through proactive analysis and preventive measures.
• Coach and coordinate quality assurance engineers while managing supplier relationships.

Skills

8D

Kaizen

DMAIC

5-Why

Root cause analysis

Cross-functional leadership

Project management

Influence others

Education

Engineering Graduate (ME, EE, ECE, IE)

Tools

SSQM

PPAP

PFMEA

Job description

Mission:

• Define and follow-up the improvement action plan and priorities with the Business stakeholders.
• Ensure that Customer dissatisfactions are solved quickly and effectively through containment, correction and prevention steps.
• Monitor the implementation and effectiveness of quality improvement plans at suppliers.
• Identify potential issues before they occur and implement preventive solutions.
• Lead a quick and effective quality issue resolution through containment, correction and prevention steps and check effectiveness of actions.
• Conduct process audits at suppliers and launch improvement action plans to help them develop their quality performance. Analyze results to drive systemic improvement plans.
• Drive PPAP for product and process changes related to the offers in scope.

Key Responsibilities:

• Ensures that complaints are resolved effectively and without delay and that those not resolved at the entity organization level have been escalated and taken into account in the competent entities.
• Pilot the Supply Qualification Module (SQM) and the Supplier performance (SPM) at the plant level, with a coordination role of quality supply assurance engineers. Support the Supplier Approval Module (SAM).
• Takes any necessary actions to make sure that the product will satisfy customer requirements and is the driving force in implementing continuous quality improvement, with a coordination role with entity, BU, Supplier and sometimes other stakeholders within the organization.

What will you do:

• Lead supplier quality initiatives including qualification, performance monitoring, and continuous improvement programs.
• Conduct comprehensive process audits at supplier facilities and develop targeted improvement action plans.
• Drive resolution of quality issues through systematic containment, correction, and prevention strategies.
• Identify and mitigate potential quality risks through proactive analysis and preventive measures.
• Coach and coordinate quality assurance engineers while managing supplier relationships.

What qualifications will make you successful:

• Min 5yrs Experience in Quality with a proved track record in the utilization of various quality tools to achieve desired outcomes.
• Knowledge in 8D, Kaizen, DMAIC, 5-Why, PFMEA, Product & Process Qualification Processes, Project Management.
• Engineering Graduate (ME, EE, ECE, IE).
• Strong analytical capabilities with expertise in root cause analysis and problem-solving.
• Demonstrated ability to influence and drive improvements across organizational boundaries.
• Excellence in project management and cross‑functional team leadership.

Skills/Competencies:

• Issue Resolution – Advanced (8D, Kaizen, DMAIC, 5-Why).
• SSQM, PPAP.
• Process Audit.
• PFMEA.

Soft Skills:

• Project Management (able to lead/drive projects, overcome challenges with the right actions and the right people).
• Confident to make sound decisions.
• Agile, able to develop new ways and adapt to changes.
• Influence & Convince.
• Able to build a strong network and new connections in & out of the organization.
• Excellent communication and presentation skills.

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

• Country-specific programs and initiatives may be available.

Equal Opportunity Employer

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and inclusion is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.