Customer Service Representative

Schneider Electric; Taguig; Hybrid; PHP 260,000 - 380,000; Full time

Benefits offered by this job

Global family leave

Medical coverage for employee and Dep.

Worldwide Employee Stock Ownership

Flexible work arrangement

Job summary

Schneider Electric in the Philippines (Taguig/BGC) is seeking a Customer Service Representative to support order entry and customer inquiries. You will handle orders, provide multi-channel support, and ensure accurate job entries while following defined processes and SLAs.

The role requires 2–3 years of customer service experience, a Bachelor’s degree, and strong US English communication skills. A hybrid setup with night shifts is available, focusing on data accuracy and timely responses.

Qualifications

• Bachelor's Degree in any 4 or 5-year course.
• Minimum of 2 to 3 years work related experience in a customer service environment.
• Organizational skills required for carrying out daily duties and prioritization.
• Close attention to detail, follow-up, urgency and perseverance.
• Excellent written and oral communication capabilities using US English; data entry experience; ability to handle workload pressure.

Responsibilities

• Enter orders into the system.
• Provide customer inbound, outbound phone support and marketing initiatives via phone, chat & email.
• Follow team processes, procedures, and company policies.
• Log required information into central information system for customer information and requests.
• Provide accurate solutions/assistance to customers in a timely manner.
• Ensure completeness of required parameters for Job entry.
• Regularly update self on product and process development.
• Escalate issues to manager when out of scope.
• Submit individual and team reports.
• Ensure Jobs are entered accurately and clearly.
• Clarify or verify job details with customers or field sales engineers.
• Adhere to Service Level Agreements set by the department.
• Coordinate with Sales Engineers regarding orders or job updates.
• Submit reports on Job Entries and utilization as required by the POC.
• Assist with other duties as assigned.

Skills

US English

Data entry

Attention to detail

Organizational skills

Education

Bachelor's degree in any 4 or 5-year course

Job description

Great People make Schneider Electric a great company.

Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative?

The Role: Customer Service Representative

What will you do?

• Responsible for entering orders in the system


• Provides customer inbound, outbound phone support and marketing initiatives through phone, chat & email


• Follows team’s defined process and procedures and company policies


• Ensures that required information is logged into central information system pertaining to customer information and request


• Provides accurate solution/assistance to customers in a timely manner


• Ensures completeness of required parameters for Job entry.


• Regularly updates self on product and process development


• Escalate out of his boundary issues to manager


• Provide and generate individual and team reports


• Ensures that Jobs are entered accurately


• Clarify or verify job details to customers or field sales engineers


• Adheres to Service Level Agreement set by the department, if not exceeds


• Coordinate closely with Sales Engineers regarding order or job updates


• Submits reports Job Entries, utilization tracker required by the POC


• Other duties and responsibilities that may be assigned from time to time

Who would be successful?

• Bachelor's Degree in any 4 or 5-year course


• Minimum of 2 to 3 years work related experience in a customer service environment.


• Organizational skills required for carrying out his/her daily duties particularly in terms of time and priorities.


• Close attention to detail, follow-up, extreme sense of urgency and perseverance.


• Knowledge of computer systems and experience in data entry


• Excellent written and oral communication capabilities using US English


• Has exposure in data entries & can handle workload pressure


• Willing to work in BGC


• Amenable to work at night in a hybrid setup

What’s in it for me?

• Global family leave


• Comprehensive medical coverage for employee and dependents


• Worldwide Employee Stock Ownership


• Flexible work arrangement

…and more!

Who will you report to?

Assistant Operations Manager

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.