AML Regulatory Compliance Supervisor

Accenture in the Philippines; Philippines; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

Accenture in the Philippines is seeking an experienced KYC Team Lead to manage a pod of analysts, ensuring day-to-day delivery, performance, and quality outcomes. This role requires strong leadership to drive escalation, coaching, and adherence to processes in a fast-paced environment.

The position is onsite in Taguig Uptown Bonifacio area, night shift, with responsibilities spanning workforce planning, performance management, and collaboration with QC and SOP owners to maintain high standards.

Qualifications

• 3 to 5 years of KYC experience.
• 3 years of supervisory experience.
• Onsite leadership role expected in Taguig, Philippines.

Responsibilities

• Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics.
• Allocate work, manage queues, and rebalance capacity to meet daily and weekly volume commitments.
• Conduct first-line review and approval of high-risk cases requiring TL sign-off.
• Run daily huddles and weekly 1:1s; coach using scorecard data and QC feedback.
• Drive ramp-up and track performance tiers; intervene early with at-risk performers.
• Collaborate with QC to close defects, coaching, retraining, or escalation to SOP owners.
• Own attendance, shrinkage, and adherence; document capacity issues with a paper trail.
• Escalate operational risks to Delivery Lead with data and recommended actions.
• Support weekly business reviews with performance narratives.
• Onboard new hires; coordinate with Training to close knowledge gaps.

Skills

KYC Team Lead

3-5 years KYC

Supervisory experience

Job description

OVERALL PURPOSE

This is for an experienced Team Lead to manage a team of KYC analysts. The successful candidate will own day-to-day delivery, analyst performance, and quality outcomes for their pod, while serving as the first line of escalation of operational issues.

RESPONSIBILITIES

• Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics.
• Allocate work, manage queues, and rebalance capacity to meet daily and weekly volume commitments.
• Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off.
• Run daily huddles and weekly 1:1s; deliver coaching anchored in scorecard data and QC feedback.
• Drive analyst ramp-up; track performance tiers and intervene early on at-risk performers.
• Partner with QC to close the loop on defect trends - coaching, retraining, or escalation to SOP owners.
• Own attendance, shrinkage, and adherence; document capacity issues and protect team metrics with a defensible paper trail.
• Manage attrition risk through engagement, recognition, and early identification of disengagement signals.
• Escalate operational risks (volume spikes, tool outages, SOP ambiguity, capacity constraints) to the Delivery Lead with clear data and recommended actions.
• Support WBR preparation by providing accurate pod-level performance narratives and root cause commentary.
• Onboard new hires; coordinate with Training to close knowledge gaps surfaced during ramp.

SKILL AND QUALIFICATIONS

• KYC Team Lead
• 3 to 5 years of KYC relevant experience
• 3 years of supervisory experience

OTHERS

• Project Shift Schedule: Night Shift
• Project Rest Day: Weekends Off
• Project/Team Location: Taguig Uptown Bonifacio Tower 3
• Work Set up: Full onsite