AML Regulatory Compliance Supervisor

Gratitude Philippines; Manila; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Gratitude Philippines is seeking an AML Regulatory Compliance Supervisor to lead a team of KYC analysts in an onsite Taguig office. The role focuses on day-to-day delivery, performance management, and quality outcomes for the pod, with escalation responsibility to the Delivery Lead.

The ideal candidate has 3–5 years in KYC and at least 3 years of supervisory experience, a track record of coaching teams, and the ability to manage SLA and capacity in a fast-paced environment.

Qualifications

• 3–5 years of KYC-relevant experience required.
• 3 years of supervisory experience required.
• Experience leading a KYC team.

Responsibilities

• Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics.
• Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off.
• Run daily huddles and weekly 1:1s; deliver coaching anchored in scorecard data and QC feedback.
• Drive analyst ramp-up; track performance tiers and intervene early on at-risk performers.
• Partner with QC to close the loop on defect trends — coaching, retraining, or escalation to SOP owners.
• Own attendance, shrinkage, and adherence; document capacity issues and protect team metrics with a defensible paper trail.
• Manage attrition risk through engagement, recognition, and early identification of disengagement signals.
• Escalate operational risks (volume spikes, tool outages, SOP ambiguity, capacity constraints) to the Delivery Lead with clear data and recommended actions.
• Support WBR preparation by providing accurate pod-level performance narratives and root cause commentary.
• Onboard new hires; coordinate with Training to close knowledge gaps surfaced during ramp.

Skills

KYC Team Lead

KYC Experience

Supervisory Experience

Job description

JOB TITLE: AML Regulatory Compliance Supervisor

WORK SETUP: Onsite in Taguig Uptown Bonifacio Tower 3

WORK SHIFT: Night shift, Weekends Off

Salary budget: Confidential (Will be discussed during the job offer)

Headcount: 1

OVERALL PURPOSE: This is for an experienced Team Lead to manage a team of KYC analysts. The successful candidate will own day-to-day delivery, analyst performance, and quality outcomes for their pod, while serving as the first line of escalation of operational issues.

SKILLS AND QUALIFICATIONS

• KYC Team Lead
• 3 to 5 years of KYC-relevant experience
• 3 years of supervisory experience

RESPONSIBILITIES

• Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics. Allocate work, manage queues, and rebalance capacity to meet daily and weekly volume commitments.
• Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off.
• Run daily huddles and weekly 1:1s; deliver coaching anchored in scorecard data and QC feedback.
• Drive analyst ramp-up; track performance tiers and intervene early on at-risk performers.
• Partner with QC to close the loop on defect trends — coaching, retraining, or escalation to SOP owners.
• Own attendance, shrinkage, and adherence; document capacity issues and protect team metrics with a defensible paper trail.
• Manage attrition risk through engagement, recognition, and early identification of disengagement signals.
• Escalate operational risks (volume spikes, tool outages, SOP ambiguity, capacity constraints) to the Delivery Lead with clear data and recommended actions.
• Support WBR preparation by providing accurate pod-level performance narratives and root cause commentary.
• Onboard new hires; coordinate with Training to close knowledge gaps surfaced during ramp.

Additional Information

• Open to applicants who are currently in the Philippines and already have the right to live and work in this country are eligible for this role

RECRUITMENT PROCESS

• Endorse for Validation through Workday along with the latest and complete CV, Toolkit and FCV
• Screening Interview
• For review with the client

PRE-SCREENING QUESTIONS

• How many years of KYC Team Lead experience do you have?
• Years of supervisory experience
• Years of KYC experience:
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to working on an onsite setup with a night shift schedule in Taguig?
• When are you available to start once hired?