KYC Quality Check Supervisor / Regulatory Compliance Sr. Analyst

Biitech Solutions; Taguig; On-site; PHP 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation package

Job summary

Biitech Solutions in Taguig seeks a KYC Quality Check Supervisor / Regulatory Compliance Sr. Analyst (CL10) to lead a team of KYC Analysts, ensure high-quality reviews, and maintain regulatory standards. This is a 100% onsite role with night shifts.

You will oversee daily operations, coach staff, manage performance, and collaborate with Quality to address defects, while supporting onboarding and training.

Qualifications

• 3–5 years of KYC experience.
• At least 1 year of supervisory or Team Lead experience.
• Proven experience managing KYC operations and analyst performance.
• Willing to work 100% onsite in BGC, Taguig.
• Willing to work night shift with weekends off.
• No active or recent application with Accenture.

Responsibilities

• Lead and supervise a team of KYC Analysts to meet SLA, quality, and productivity targets.
• Allocate workloads, monitor queues, and balance capacity to daily/weekly volumes.
• Review and approve complex or high-risk KYC cases requiring Team Lead sign-off.
• Conduct daily team huddles and one-on-one coaching sessions.
• Drive analyst development through performance coaching and feedback.
• Collaborate with Quality to address recurring defects through retraining.
• Monitor attendance, adherence, and shrinkage with proper documentation.
• Identify attrition risks through engagement and recognition.
• Escalate volume spikes, outages, and SOP concerns as needed.
• Support weekly business reviews with performance reports and root cause analyses.
• Assist onboarding of new hires and coordinate with Training on knowledge gaps.

Skills

KYC knowledge

Team leadership

Regulatory compliance

Onsite work

Night shift

Education

Bachelor's degree

Job description

KYC Quality Check Supervisor / Regulatory Compliance Sr. Analyst

Biitech Solutions

On-site - Taguig 3-5 Yrs Exp Bachelor Full-time

Job Description

KYC Quality Check Supervisor / Regulatory Compliance Sr. Analyst (CL10)

Location & Work Setup

Work Setup: 100% Onsite

Shift: Night Shift

Employment Type: Full-Time

Openings: 3

Important: Only applicants who already have the legal right to live and work in the Philippines are eligible to apply.

About the Role

We're looking for an experienced KYC Team Lead to supervise a team of KYC Analysts, ensuring high-quality case reviews, operational excellence, and compliance with regulatory standards. You will oversee daily operations, coach team members, manage performance, and serve as the first point of escalation for operational concerns.

Key Responsibilities

• Lead and manage a team of KYC Analysts to achieve SLA, quality, productivity, and adherence targets.
• Allocate workloads, monitor queues, and balance team capacity to meet daily and weekly volumes.
• Review and approve complex or high-risk KYC cases requiring Team Lead sign-off.
• Conduct daily team huddles and regular one-on-one coaching sessions.
• Drive analyst development through performance coaching and continuous feedback.
• Work closely with the Quality team to address recurring defects through coaching and retraining.
• Monitor attendance, adherence, and shrinkage while maintaining proper documentation.
• Identify and mitigate attrition risks through employee engagement and recognition.
• Escalate operational issues such as volume spikes, system outages, SOP concerns, and staffing constraints.
• Support weekly business reviews with accurate performance reports and root cause analysis.
• Assist in onboarding new hires and coordinate with the Training team to address knowledge gaps.

Qualifications

• 3–5 years of KYC (Know Your Customer) experience.
• At least 1 year of supervisory or Team Lead experience.
• Proven experience managing KYC operations and analyst performance.
• Willing to work 100% onsite in BGC, Taguig.
• Willing to work night shift with weekends off.
• No active or recent application with Accenture.

Why Apply?

• Competitive compensation package.
• Career growth opportunities in compliance and financial operations.
• Opportunity to work with a global organization in a dynamic KYC environment.

Recruitment Process

• Initial Screening
• CV Review and Workday Endorsement
• Client Review

Pre-Screening Questions

• What is your highest educational attainment?
• How many total years of KYC-related experience do you have?
• How many total years of supervisory or Team Lead experience do you have?
• What was your last drawn salary?
• What is your expected salary?
• Are you willing to work full-time onsite in BGC, Taguig on a night shift schedule?
• Only applicants with the legal right to live and work in the Philippines are eligible to apply.

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