PHRN QA - US Healthcare (Night Shift, Onsite Ortigas)

PM Consulting; Pasig; Vor Ort; PHP 502.000 - 837.000; Vollzeit

Zusammenfassung

PM Consulting is seeking a licensed Philippine Registered Nurse (PHRN) with QA experience to join our US Healthcare team. The role focuses on quality audits, adherence to call guidelines, and supporting continuous improvement within healthcare accounts.

Key responsibilities include conducting audits, calibrating with teams, and reporting on quality metrics. Must be onsite in Ortigas, Pasig City and willing to work night shifts.

Qualifikationen

• Active Philippine Registered Nurse (PHRN) license required.
• Minimum 2 years of QA/auditing experience in Healthcare BPO.
• Strong background in US healthcare processes.
• Experience in quality monitoring, auditing, calibration, and performance coaching.
• Strong communication, analytical abilities, and stakeholder management.

Aufgaben

• Conduct quality audits and evaluations of healthcare-related transactions and interactions.
• Monitor adherence to client requirements, quality standards, and call handling guidelines.
• Participate in calibration sessions and provide quality feedback to operations teams.
• Identify opportunities for process and performance improvement.
• Prepare audit reports and maintain quality documentation.
• Collaborate with Team Leads, Trainers, and Operations to support quality and compliance objectives.

Kenntnisse

PHRN License

QA experience

US Healthcare

Quality monitoring

Stakeholder mgmt

Jobbeschreibung

PM Consulting is seeking a licensed Philippine Registered Nurse (PHRN) with QA experience to join our US Healthcare team. The role focuses on quality audits, adherence to call guidelines, and supporting continuous improvement within healthcare accounts.

Key responsibilities include conducting audits, calibrating with teams, and reporting on quality metrics. Must be onsite in Ortigas, Pasig City and willing to work night shifts.