PHRN QA

PM Consulting; Pasig; On-site; PHP 502,000 - 837,000; Full time

Job summary

PM Consulting is seeking a licensed Philippine Registered Nurse (PHRN) with QA experience to join our US Healthcare team. The role focuses on quality audits, adherence to call guidelines, and supporting continuous improvement within healthcare accounts.

Key responsibilities include conducting audits, calibrating with teams, and reporting on quality metrics. Must be onsite in Ortigas, Pasig City and willing to work night shifts.

Qualifications

• Active Philippine Registered Nurse (PHRN) license required.
• Minimum 2 years of QA/auditing experience in Healthcare BPO.
• Strong background in US healthcare processes.
• Experience in quality monitoring, auditing, calibration, and performance coaching.
• Strong communication, analytical abilities, and stakeholder management.

Responsibilities

• Conduct quality audits and evaluations of healthcare-related transactions and interactions.
• Monitor adherence to client requirements, quality standards, and call handling guidelines.
• Participate in calibration sessions and provide quality feedback to operations teams.
• Identify opportunities for process and performance improvement.
• Prepare audit reports and maintain quality documentation.
• Collaborate with Team Leads, Trainers, and Operations to support quality and compliance objectives.

Skills

PHRN License

QA experience

US Healthcare

Quality monitoring

Stakeholder mgmt

Job description

PHRN Quality Analyst (QA)

We are seeking a licensed Philippine Registered Nurse (PHRN) with Quality Analyst experience to join our US Healthcare team. The role is responsible for conducting quality audits, ensuring compliance with established processes and call guidelines, identifying performance gaps, and supporting continuous improvement initiatives within the healthcare account.

Key Responsibilities

• Conduct quality audits and evaluations of healthcare-related transactions and interactions.
• Monitor adherence to client requirements, quality standards, and call handling guidelines.
• Participate in calibration sessions and provide quality feedback to operations teams.
• Identify opportunities for process and performance improvement.
• Prepare audit reports and maintain quality documentation.
• Collaborate with Team Leads, Trainers, and Operations to support quality and compliance objectives.

Qualifications

• Active PHRN License.
• Minimum of 2 years of QA/Auditing experience in a Healthcare BPO account.
• Strong background in US Healthcare processes.
• Experience in quality monitoring, auditing, calibration, and performance coaching.
• Strong communication, analytical, and stakeholder management skills.
• Must be willing to work onsite in Ortigas, Pasig City.
• Must be amenable to a night shift schedule.