PHRN Quality Analyst | Healthcare BPO | Up to PHP 60K

EPSILON GROUP SERVICES INC.; Pasig; Vor Ort; PHP 670.000 - 1.004.000; Vollzeit

Zusammenfassung

EPSILON GROUP SERVICES INC. is seeking a Philippine Registered Nurse for a Quality Assurance role in a US Healthcare BPO. You will audit interactions, monitor quality, and develop Excel dashboards to drive improvements. Onsite in Ortigas, Pasig City with night shift.

The ideal candidate holds an active PHRN license, has 2+ years QA experience in BPO, deep US healthcare ops knowledge, and advanced Excel skills to build dashboards from scratch.

Qualifikationen

• Must possess an active Philippine Registered Nurse (PHRN) license.
• At least 2 years of Quality Assurance experience in a BPO environment.
• Strong background in US Healthcare BPO operations.
• Hands-on experience in quality auditing, call monitoring, and adherence to call guidelines.
• Extensive experience in data analysis, performance trend identification, reporting, and calibration.

Aufgaben

• Conduct quality audits and evaluate interactions against established quality standards and call handling guidelines.
• Ensure compliance with healthcare protocols, client requirements, and operational procedures.
• Identify recurring quality issues, performance gaps, and opportunities for process improvement.
• Facilitate quality calibration sessions with Operations, Training, and other stakeholders.
• Analyze quality data, identify performance trends, and provide actionable recommendations.
• Develop, maintain, and present comprehensive quality reports and performance dashboards.
• Create Excel dashboards from scratch to monitor quality performance and operational metrics.
• Partner with Team Leaders and Operations Managers to address quality deficiencies.
• Provide data-driven insights to improve overall service quality and operational performance.
• Support continuous improvement initiatives through quality analysis and reporting.

Kenntnisse

Quality auditing

Call monitoring

Data analysis

Excel dashboards

Dashboard creation

Night shift readiness

US Healthcare knowledge

BPO operations

Communication

Presentation

Ausbildung

Philippine Registered Nurse license

Tools

Excel

Jobbeschreibung

We are urgently hiring a detail-oriented and analytical Philippine Registered Nurse (PHRN) for a Quality Assurance role within a US Healthcare BPO environment.

We are looking for a licensed nursing professional with solid experience in healthcare quality auditing, performance analysis, quality calibration, and reporting. The successful candidate must be proficient in identifying performance trends, evaluating compliance, and developing comprehensive Excel dashboards to support operational improvements.

Key Responsibilities:

• Conduct quality audits and evaluate interactions against established quality standards and call handling guidelines.
• Ensure compliance with healthcare protocols, client requirements, and operational procedures.
• Identify recurring quality issues, performance gaps, and opportunities for process improvement.
• Facilitate quality calibration sessions with Operations, Training, and other stakeholders.
• Analyze quality data, identify performance trends, and provide actionable recommendations.
• Develop, maintain, and present comprehensive quality reports and performance dashboards.
• Create Excel dashboards from scratch to monitor quality performance and operational metrics.
• Partner with Team Leaders and Operations Managers to address quality deficiencies.
• Provide data-driven insights to improve overall service quality and operational performance.
• Support continuous improvement initiatives through quality analysis and reporting.

Job Qualifications:

• Must possess an active Philippine Registered Nurse (PHRN) license.
• At least 2 years of Quality Assurance experience in a BPO environment.
• Strong background in US Healthcare BPO operations.
• Hands-on experience in quality auditing, call monitoring, and adherence to call guidelines.
• Extensive experience in data analysis, performance trend identification, reporting, and calibration.
• Advanced Microsoft Excel skills.
• Ability to independently create and manage dashboards and reports from scratch.
• Strong analytical, communication, and presentation skills.
• Must be willing to work onsite in Ortigas, Pasig City.
• Must be amenable to working on a night shift schedule.