Quality Assurance Lead — Process Excellence (Onsite Alabang)

INFOSYS BPM LIMITED Philippine Branch; Pampanga; On-site; PHP 1,339,000 - 2,120,000; Full time

Job summary

Infosys BPM Limited Philippine Branch is seeking an experienced Quality Assurance - Assistant Manager to lead QA programs within a fast-paced BPO environment. You will drive process improvements, mentor teams, and ensure ongoing adherence to quality standards.

The role is based onsite in Alabang, with responsibilities spanning client engagement, metrics, and continuous improvement. Ideal candidates bring 5–7 years in BPO QA, a minimum 4 years in leadership, and a Green Belt Lean Six Sigma

Qualifications

• Bachelor's degree in any field.
• 5–7 years in the BPO industry with quality assurance exposure.
• At least 4 years of leadership experience.
• Six Sigma Green Belt, Lean certification and/or ISO exposure.
• Willing to work onsite in Alabang with shifting schedules.

Responsibilities

• Lead quality programs across the shared services/BPO environment.
• Ensure adherence to quality framework and deploy it for new ramp ups.
• Identify internal pain points and build robust controls to improve quality.
• Conduct engagement verification audits and drive corrective actions.
• Drive process improvement initiatives and project management activities.
• Monitor SLA performance and report quality metrics to clients.

Skills

Leadership

Interpersonal skills

Analytical skills

Communication

Multi-tasking

Education

Bachelor's degree

Job description

Infosys BPM Limited Philippine Branch is seeking an experienced Quality Assurance - Assistant Manager to lead QA programs within a fast-paced BPO environment. You will drive process improvements, mentor teams, and ensure ongoing adherence to quality standards.

The role is based onsite in Alabang, with responsibilities spanning client engagement, metrics, and continuous improvement. Ideal candidates bring 5–7 years in BPO QA, a minimum 4 years in leadership, and a Green Belt Lean Six Sigma