Call Center Quality Assurance Manager - Onsite (Alabang)

TASQ Staffing Solutions; Muntinlupa; Presencial; PHP 900.000 - 1.100.000; Jornada completa

Descripción de la vacante

TASQ Staffing Solutions is seeking a Call Center Quality Assurance Manager for onsite role in Alabang. You will lead QA across the existing support operations and upcoming ramp-ups, ensuring adherence to quality standards and continuous improvement.

The ideal candidate has 6+ years in QA with at least 3 years in people management within a BPO or shared services environment, and strong communication with senior stakeholders.

Formación

• Minimum 6 years' experience in Quality with at least 8 years total in BPO/shared services.
• At least 3 years in supervisory/managerial capacity.
• Effective communication with senior executives.

Responsabilidades

• Lead and improve quality assurance across current operations and ramp-ups.
• Deploy, monitor and refine quality controls and measurement frameworks.
• Engage with clients and provide performance reports and root-cause analysis.

Conocimientos

Quality Assurance

People Management

Stakeholder Communication

BPO Experience

Process Improvement

Descripción del empleo

TASQ Staffing Solutions is seeking a Call Center Quality Assurance Manager for onsite role in Alabang. You will lead QA across the existing support operations and upcoming ramp-ups, ensuring adherence to quality standards and continuous improvement.

The ideal candidate has 6+ years in QA with at least 3 years in people management within a BPO or shared services environment, and strong communication with senior stakeholders.