Quality Assurance Lead: BPO Process Improvement

TASQ; Pateros; On-site; PHP 670,000 - 1,116,000; Full time

Job summary

TASQ in Metro Manila is seeking a seasoned Quality lead to drive governance across a high-volume BPO. You will lead QA teams, ensure adherence to the Quality framework, and deploy controls for new ramp-ups.

The role requires Six Sigma Green Belt, Lean/ISO exposure, and at least five years in QA within voice accounts, plus four years in leadership. You will work onsite in Alabang on shifting schedules.

Qualifications

• Bachelor's degree graduate, any field.
• 5+ years in QA in BPO, voice accounts.
• Minimum 4 years of leadership experience.
• Six Sigma Green Belt required; Lean/ISO exposure a plus.
• Willing to work shifting schedules onsite in Alabang.

Responsibilities

• Lead Quality Assurance in a shared service/BPO environment.
• Ensure adherence to Quality framework and deploy for new ramp ups.
• Deploy and monitor process verification and quality scores.
• Engage with clients in reviews and provide performance reports.
• Conduct verification audits to identify gaps against QMS and close CARs.
• Support change management at engagement level and sustain changes.

Skills

Leadership

Quality Assurance

Analytical skills

Interpersonal skills

Communication skills

Education

Bachelor's degree

Job description

TASQ in Metro Manila is seeking a seasoned Quality lead to drive governance across a high-volume BPO. You will lead QA teams, ensure adherence to the Quality framework, and deploy controls for new ramp-ups.

The role requires Six Sigma Green Belt, Lean/ISO exposure, and at least five years in QA within voice accounts, plus four years in leadership. You will work onsite in Alabang on shifting schedules.