Quality Assurance Lead - Process Excellence

Infosys BPM Philippines; Muntinlupa; On-site; PHP 800,000 - 1,100,000; Full time

Job summary

Infosys BPM Philippines is seeking a Quality Manager to oversee process management and ensure adherence to quality frameworks. The role requires 6-8 years of experience in a shared services or BPO environment and involves client engagement reviews and risk audits.

The ideal candidate should possess a Bachelor's degree, strong interpersonal and analytical skills, and relevant certifications like Six Sigma. This position will be based in Muntinlupa, with expectations for shifting schedules.

Qualifications

• At least 6-8 years of experience in Quality in a shared services or BPO environment.
• Background in non-voice operations is required.
• Ability to work on shifting schedules.

Responsibilities

• Ensure adherence to Quality framework for existing scope and deploy the framework for new ramp ups.
• Monitor SLA performance and drive visualization initiatives.
• Conduct Basic quality trainings to upskill resources.

Skills

Interpersonal skills

Analytical skills

Communication skills

Multi-tasking

Education

Bachelor's degree

Tools

Six Sigma Green Belt

Lean certification

ISO certification

Job description

Infosys BPM Philippines is seeking a Quality Manager to oversee process management and ensure adherence to quality frameworks. The role requires 6-8 years of experience in a shared services or BPO environment and involves client engagement reviews and risk audits.

The ideal candidate should possess a Bachelor's degree, strong interpersonal and analytical skills, and relevant certifications like Six Sigma. This position will be based in Muntinlupa, with expectations for shifting schedules.