QA Assistant Manager: Lead Quality & Growth (Onsite)

J-K Network Services; Taguig; On-site; PHP 781,000 - 1,228,000; Full time

Benefits offered by this job

Quarterly performance bonus

HMO and life insurance for employee and dependents

Career development opportunities

Work-life balance

Great place to work certified

Job summary

A leading BPO firm in Taguig is seeking an Assistant Manager for Quality Assurance (QA) who will ensure compliance with quality standards across processes and lead a team of quality personnel. This role requires a Bachelor's degree and at least 4-5 years of BPO experience, including 4 years in a leadership position. Candidates must be adaptable to shifting schedules and willing to work on-site. The position offers competitive benefits such as performance bonuses and health insurance.

Qualifications

• Minimum 4 to 5 years of total BPO work experience.
• At least 4 years of leadership experience.
• Willingness to work on shifting schedules.

Responsibilities

• Ensure quality standards are followed across all processes.
• Identify issues in client processes and implement controls.
• Monitor transactions to ensure consistent performance.
• Track quality scores and work on improvement.
• Review customer complaints and implement corrective actions.

Skills

Leadership experience

Quality assurance

BPO experience

Problem-solving

Attention to detail

Education

Bachelor's Degree

Job description

A leading BPO firm in Taguig is seeking an Assistant Manager for Quality Assurance (QA) who will ensure compliance with quality standards across processes and lead a team of quality personnel. This role requires a Bachelor's degree and at least 4-5 years of BPO experience, including 4 years in a leadership position. Candidates must be adaptable to shifting schedules and willing to work on-site. The position offers competitive benefits such as performance bonuses and health insurance.