Quality & CSAT Lead | Lean Six Sigma | Audits & Ops

Accenture in the Philippines; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Accenture in the Philippines is seeking a Quality Auditing Specialist to lead the Quality team and ensure high CSAT performance. The role emphasizes adherence, compliance, and optimization of utilization while driving profitability.

Responsibilities include coordinating audits, developing the team, mapping processes, and presenting improvements in client reviews. A telecom background and supervisory experience are preferred for this senior position.

Qualifications

• 5 to 7 years of QA experience with supervisory exposure.
• Telco background preferred.

Responsibilities

• Coordinate and guide Quality team to focus on Quality and CSAT.
• Drive client satisfaction by managing overall Quality and CSAT performance.
• Track adherence, compliance, and utilization to improve profitability.
• Manage internal and external audits and controls.
• Develop resources under span and drive team development.
• Map and document processes for standardization and improvement.
• Engage in customer calls and quarterly business reviews for Quality.

Skills

Quality Assurance

Team Leadership

Telecom

Job description

Accenture in the Philippines is seeking a Quality Auditing Specialist to lead the Quality team and ensure high CSAT performance. The role emphasizes adherence, compliance, and optimization of utilization while driving profitability.

Responsibilities include coordinating audits, developing the team, mapping processes, and presenting improvements in client reviews. A telecom background and supervisory experience are preferred for this senior position.