Quality Delivery Leader for Client Success

Dencom Consultancy & Manpower Services; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

A leading consultancy firm in the Philippines seeks a Quality Assurance Manager to develop and enhance the QA framework. You'll lead a team of Quality Team Leaders and Analysts, ensuring quality delivery aligned with service standards. Responsibilities include monitoring KPIs, conducting root cause analysis, and serving as the main client point of contact. This role is crucial for maintaining high engagement levels and implementing continuous improvement initiatives in quality assurance.

Qualifications

• Proven ability to lead teams in a quality assurance environment.
• Experience in developing and implementing QA frameworks.
• Strong analytical skills for conducting root cause analysis.

Responsibilities

• Develop and improve Quality Assurance framework.
• Lead and manage Quality Team Leaders and Analysts.
• Monitor key quality KPIs and prepare reports.
• Drive corrective and preventive actions on quality gaps.
• Act as the primary Quality point of contact for clients.

Job description

A leading consultancy firm in the Philippines seeks a Quality Assurance Manager to develop and enhance the QA framework. You'll lead a team of Quality Team Leaders and Analysts, ensuring quality delivery aligned with service standards. Responsibilities include monitoring KPIs, conducting root cause analysis, and serving as the main client point of contact. This role is crucial for maintaining high engagement levels and implementing continuous improvement initiatives in quality assurance.