Quality Assurance Analyst (Quezon City) | Onsite

TASQ Staffing Solutions; Philippines; On-site; PHP 260,000 - 420,000; Full time

Job summary

Tasq Staffing Solutions in Quezon City, Philippines, is seeking a Quality Assurance Analyst for an onsite role. The position requires auditing live calls, chats, and emails, and ensures adherence to internal and client metrics.

The analyst will coach frontline agents, verify compliance with data privacy regulations, analyze performance trends, and participate in calibration sessions to maintain scoring consistency. Local onsite availability in Vertis North is required.

Qualifications

• Minimum 1 year of healthcare QA experience.
• Willingness to work onsite in Vertis North.
• Able to start on July 13, 2026.

Responsibilities

• Interactively audit live calls, chats, and emails.
• Provide coaching and feedback to frontline agents.
• Verify agent compliance with data privacy and policies.
• Analyze trends to identify root causes of issues.
• Join calibration sessions to ensure consistent QA scoring.

Skills

Healthcare QA

Job description

Quality Assurance Analyst (Quezon City) | Onsite

Company: Tasq Staffing Solutions Job Type: Full Time Quezon City, Philippines

Job Description - Quality Assurance Analyst (Quezon City) | Onsite

Description

Work Setup: Onsite (Quezon City)

Shift Schedule: Following EST

Target Start Date: July 13, 2026

Requirements:

• At least 1 year of experience as Healthcare Quality Assurance
• Can start ASAP; Target start date on July 13, 2026
• Willing to work onsite in Vertis North

Responsibilities:

• Interaction Auditing: Randomly monitor and score live calls, chats, and emails against internal and client-specific metrics.
• Coaching & Feedback: Deliver timely and constructive feedback to frontline agents to correct errors and improve handling techniques.
• Compliance Verification: Ensure agents strictly adhere to account policies, data privacy regulations, and compliance standards.
• Trend Analysis: Identify root causes of recurring performance issues or customer complaints and propose process improvements.
• Calibration Sessions: Participate in regular calibration meetings with Operations, Training, and clients to ensure scoring consistency across the QA team.