Quality Assurance Analyst (Quezon City) | Onsite

TASQ; Quezon City; On-site; PHP 420,000 - 600,000; Full time

Job summary

TASQ in Quezon City is seeking a Healthcare Quality Assurance professional to monitor and improve service quality across live calls, chats, and emails. The role requires at least 1 year of QA experience in healthcare, a strong eye for detail, and willingness to work onsite at Vertis North.

Target start date is July 13, 2026. You will collaborate with Operations and Training to ensure compliance with client policies and data privacy standards.

Qualifications

• At least 1 year of experience in Healthcare QA.
• Ability to start on or around July 13, 2026.
• Willing to work onsite in Vertis North, Quezon City.

Responsibilities

• Interaction Auditing: monitor and score live calls, chats, and emails against metrics.
• Coaching & Feedback: provide timely coaching to frontline agents to improve handling.
• Compliance Verification: ensure adherence to account policies and data privacy standards.
• Trend Analysis: identify root causes of issues and suggest process improvements.
• Calibration Sessions: participate in regular calibration with Operations, Training, and clients.

Skills

Healthcare QA

Quality Assurance

Job description

Work Setup: Onsite (Quezon City)

Shift Schedule: Following EST

Target Start Date: July 13, 2026

Requirements:

• At least 1 year of experience as Healthcare Quality Assurance
• Can start ASAP; Target start date on July 13, 2026
• Willing to work onsite in Vertis North

Responsibilities:

• Interaction Auditing: Randomly monitor and score live calls, chats, and emails against internal and client-specific metrics.
• Coaching & Feedback: Deliver timely and constructive feedback to frontline agents to correct errors and improve handling techniques.
• Compliance Verification: Ensure agents strictly adhere to account policies, data privacy regulations, and compliance standards.
• Trend Analysis: Identify root causes of recurring performance issues or customer complaints and propose process improvements.
• Calibration Sessions: Participate in regular calibration meetings with Operations, Training, and clients to ensure scoring consistency across the QA team.