Healthcare QA Analyst - Onsite in Quezon City

TASQ Staffing Solutions; Philippines; On-site; PHP 260,000 - 420,000; Full time

Job summary

Tasq Staffing Solutions in Quezon City, Philippines, is seeking a Quality Assurance Analyst for an onsite role. The position requires auditing live calls, chats, and emails, and ensures adherence to internal and client metrics.

The analyst will coach frontline agents, verify compliance with data privacy regulations, analyze performance trends, and participate in calibration sessions to maintain scoring consistency. Local onsite availability in Vertis North is required.

Qualifications

• Minimum 1 year of healthcare QA experience.
• Willingness to work onsite in Vertis North.
• Able to start on July 13, 2026.

Responsibilities

• Interactively audit live calls, chats, and emails.
• Provide coaching and feedback to frontline agents.
• Verify agent compliance with data privacy and policies.
• Analyze trends to identify root causes of issues.
• Join calibration sessions to ensure consistent QA scoring.

Skills

Healthcare QA

Job description

Tasq Staffing Solutions in Quezon City, Philippines, is seeking a Quality Assurance Analyst for an onsite role. The position requires auditing live calls, chats, and emails, and ensures adherence to internal and client metrics.

The analyst will coach frontline agents, verify compliance with data privacy regulations, analyze performance trends, and participate in calibration sessions to maintain scoring consistency. Local onsite availability in Vertis North is required.