Healthcare QA Analyst – Onsite, Compliance & Feedback

TASQ; Quezon City; On-site; PHP 420,000 - 600,000; Full time

Job summary

TASQ in Quezon City is seeking a Healthcare Quality Assurance professional to monitor and improve service quality across live calls, chats, and emails. The role requires at least 1 year of QA experience in healthcare, a strong eye for detail, and willingness to work onsite at Vertis North.

Target start date is July 13, 2026. You will collaborate with Operations and Training to ensure compliance with client policies and data privacy standards.

Qualifications

• At least 1 year of experience in Healthcare QA.
• Ability to start on or around July 13, 2026.
• Willing to work onsite in Vertis North, Quezon City.

Responsibilities

• Interaction Auditing: monitor and score live calls, chats, and emails against metrics.
• Coaching & Feedback: provide timely coaching to frontline agents to improve handling.
• Compliance Verification: ensure adherence to account policies and data privacy standards.
• Trend Analysis: identify root causes of issues and suggest process improvements.
• Calibration Sessions: participate in regular calibration with Operations, Training, and clients.

Skills

Healthcare QA

Quality Assurance

Job description

TASQ in Quezon City is seeking a Healthcare Quality Assurance professional to monitor and improve service quality across live calls, chats, and emails. The role requires at least 1 year of QA experience in healthcare, a strong eye for detail, and willingness to work onsite at Vertis North.

Target start date is July 13, 2026. You will collaborate with Operations and Training to ensure compliance with client policies and data privacy standards.