Sr. Associate Quality Analyst

Bravissimo Resourcing Inc.; Quezon City; On-site; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Paid Holidays

HMO

Job summary

A recruitment agency is seeking a Sr. Associate Quality Analyst in Quezon City. The candidate should have a Bachelor's degree and experience in Human Capital Management. Responsibilities include monitoring interactions, coordinating training, and producing quality reports. The role requires strong client communication skills and a drive for process improvement. This is a full-time, on-site position offering government-mandated benefits such as paid holidays and HMO coverage.

Qualifications

• Bachelor's degree required.
• Experience in Human Capital Management is essential.
• Strong understanding of quality monitoring techniques.

Responsibilities

• Monitor all interactions and ensure accuracy with timely feedback.
• Coordinate call calibration and training sessions.
• Produce quality reports and dashboards.
• Drive first-call resolution and quality initiatives.

Skills

Human Capital Management Experience

Quality Monitoring

Process Improvement

Client Communication

Education

Bachelor's Degree

Tools

Salesforce

Excel

Job description

On-site - Quezon City 1-3 Yrs Exp Bachelor Full-time

Job Description

Government Mandated Benefits

Paid Holidays

Insurance Health & Wellness

HMO

Sr. Associate Quality Analyst

The project is related to Human Resources Software, Workforce Management Software, Human Capital Management Software, Time and Payroll Software, AI for HR, and Workforce Trends.

Qualifications:

• Bachelor's Degree
• Must: Human Capital Management Experience

Key Responsibilities:

• Monitor all interactions (calls, emails, Salesforce logs, Excel sheets) and ensure accuracy with timely feedback to the floor.
• Coordinate and facilitate call calibration and training sessions for call center staff.
• Publish quality trends, feedback, and improvement/enhancement reports
• Conduct quality monitoring and coaching sessions.
• Deal tactfully and courteously with clients.
• Produce quality reports and dashboards such as TNI and Pareto analysis.
• Drive process improvement and ensure process compliance.
• Contribute to the development of short- and long-term process goals.
• Ensure quality and CSAT targets are consistently met.
• Drive first-call resolution and quality initiatives within the program.

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

• withholds your ID,
• requires you to provide a guarantee or collects property,
• forces you to invest or raise funds,
• collects illicit benefits,
• or other illegal situations.

Tips