QA Support Coordinator

AS White Global Pty; Manila; On-site; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Comprehensive medical care for you and

Generous paid leave

LinkedIn Learning access

Flexible work setup

Job summary

AS White Global Pty in Manila is seeking an Administrative Coordinator to support our fast-paced healthcare operations team. You will receive and process client submissions, enter data accurately, and coordinate with the Clinical QA team to monitor workflow and deliverables.

This role requires strong English communication, meticulous attention to detail, and the ability to work on-site during a 6-month probation with a transition to a hybrid setup (3 days on-site, 2 days remote) based on

Qualifications

• Minimum 2 years of clerical or administrative experience in healthcare outsourcing.
• Strong English communication skills, both written and spoken.
• Proficient with Microsoft Office tools (Word, Outlook, Excel).
• Excellent attention to detail and time management under high-volume tasks.
• Ability to work independently and meet deadlines in a fast-paced environment.

Responsibilities

• Receive and process client submissions, ensuring information is complete for clinical review.
• Coordinate daily with the Clinical QA team to monitor workflow and report status.
• Maintain documentation, trackers, and logs for report status and inquiries.
• Review reports for accuracy, formatting, grammar, and compliance before delivery.
• Manage client, physician, and internal communications regarding report status and clarifications.
• Assist with timely invoicing and record management in line with policies and HIPAA compliance.

Skills

English communication

Data entry accuracy

Time management

Mail and calls handling

Independent work

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Join a trusted global healthcare services organization with decades of experience delivering independent medical evaluations, peer reviews, and compliance-driven solutions to clients worldwide.

The Opportunity

Be at the center of a fast-paced healthcare operations team, helping ensure reports are accurate, compliant, and delivered on time. Make a meaningful impact through strong coordination, communication, and quality-focused support.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup
  

Staff Testimonial

“Working for the best client and loving what you do makes everything enjoyable at work.” - Senior Broker, ASW Philippines.

What You’ll Do

• Receive and process client submissions, ensuring all required information is accurately entered and complete for clinical review
• Coordinate daily with the Clinical QA team to monitor workflow, track report status, and ensure timely completion of deliverables
• Maintain accurate documentation, trackers, and follow-up logs for report status, outstanding items, and client communications
• Review completed reports for accuracy, completeness, formatting, grammar, and compliance with quality standards before client delivery
• Manage client, physician, and internal communications regarding report status, clarifications, addendums, and related inquiries
• Ensure timely invoicing, proper record management, and adherence to client agreements, company policies, and regulatory requirements
• Support operational efficiency by identifying report issues, escalating concerns when needed, maintaining HIPAA compliance, and performing other administrative duties as assigned
  

Key Criteria

• Minimum of 2 years of clerical or administrative experience in healthcare outsourcing
• Knowledge of HIPAA regulations is a plus
• Experienced in utilizing multiple software programs, including but not limited to Microsoft Office Tools (Word, Outlook, and Excel)
• Strong English communication skills; comfortable with calls and high-volume emails
• Excellent attention to detail, time management, and task prioritization
• Ability to work independently and efficiently under pressure in a fast-paced, high-volume setting
  

Work setup:

• Manila (BGC, Taguig): US Eastern Time of 8:30AM to 5:30PM (8:30PM – 5:30AM PHT). Fully on-site throughout the 6-month probationary period. Upon successful completion, it will transition to hybrid setup with 3 days onsite (Monday to Wednesday) and 2 days work-from-home (Thursday and Friday) – subject to satisfactory performance review.