DE033178-Quality Assurance Sr Analyst

Accenture in the Philippines; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Accenture in the Philippines is seeking a Quality Assurance Senior Analyst to strengthen the rider experience and drive continuous improvement through independent QA reviews. The role emphasizes alignment with policies, process adherence, and high-quality audits across locations.

You will lead calibration with site leads and vendors, identify root causes of calibration variance, and develop audit methodologies to sustain client standards. Night shift schedule is possible in this project.

Qualifications

• Standard QA profile.
• At least 3 years of relevant experience; 1-year supervisory experience.

Responsibilities

• Performs Quality audits to ensure L1 auditors are aligned with policies and processes.
• Meet volume and quality targets for all QA audits.
• Leads calibration with site leads and vendors to address gaps and opportunities identified.
• Does dispute management procedures across sites and vendors.
• Identify root cause analysis for factors contributing high calibration variance.
• Develop, document and update audit methodologies, checklists and quality parameters.

Skills

Quality Assurance

Supervisory experience

Job description

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

Position Title

Quality Assurance Sr Analyst

Work Setup

Return to Office

Overall Purpose

• Independent QA team takes a step back to understand the rider experience and outcomes holistically and helps the project drive continuous improvement
• Drive confidence that vendor QAs are accurate
• Extract key insights and actionable recommendations to drive continuous improvement in ops center

Responsibilities

• Performs Quality audits to ensure that L1 auditors across locations are aligned with policies and processes
• Meet volume and quality targets for all quality assurance audits
• Leads calibration procedures and coordinate with site leads and vendors the gaps and opportunities identified
• Does dispute management procedures across sites and vendors
• Identify root cause analysis for factors contributing high calibration variance
• Develop, document and update audit methodologies, checklists and quality parameters to ensure the team is aligned with current quality standards
• Validate the correct application of spiels, processes and guidelines aligned with client standards
• Serve as policy experts

Others

• Project Shift Schedule: Night Shift
• Project Rest Day: Weekends Off
• Project/Team Location: Taguig Uptown Bonifacio Tower 3

Skill and Qualifications

• Standard QA Profile
• At least 3 years of relevant experience; 1-year supervisory experience