Purchasing Specialist

IntouchCX; Quezon City; On-site; PHP 480,000 - 700,000; Full time

Benefits offered by this job

Comprehensive health benefits (HMO)

Performance incentives

Career advancement paths

Job summary

IntouchCX is seeking a Purchasing Specialist to manage end-to-end procurement, from RFQ to PO settlement, engaging with top-tier suppliers and internal stakeholders in a fast-paced, on-site setting in Metro Manila. You will drive cost efficiencies, negotiate terms, and ensure governance and compliance across the vendor lifecycle.

The role emphasizes strategic sourcing, supplier onboarding, and continuous process improvement, with a focus on telecom, IT hardware, and facility services, while

Qualifications

• Education required as listed: Bachelor’s degree in supply chain or related field.
• 3–4+ years of purchasing, procurement, or supply chain experience.
• Proven negotiations, reviewing MOAs/service agreements, and vendor performance metrics.
• Proficiency with procurement tools and ERP/expense platforms mentioned.
• Strong integrity, analytical skills, and detail orientation.
• Excellent written and spoken English communication abilities.
• Willingness to work 100% onsite with flexible shifts.

Responsibilities

• Review, validate, and issue POs and requisitions across internal queues with approvals.
• Solicit competitive vendor bids, analyze costs, and negotiate terms.
• Screen, vet, and onboard new vendors per governance and risk guidelines.
• Monitor vendor scorecards, delivery timeliness, SLA adherence, and quality.
• Oversee renewals, upgrades, and terminations for telecom, IT hardware, and facilities.
• Map bottlenecks, archive POs, and drive workflow automation to shorten turnaround.
• Provide timely responses to internal inquiries and enforce budget discipline.

Skills

Negotiation

Communication Skills

Attention to detail

Education

Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, Finance, or a related discipline

Tools

Google Workspace

MS Office

Oracle ERP

Coupa

SAP

Expensify

Jira Service Management

Job description

Drive Smart Spending. Build Strategic Partnerships. Power Our Operations.

Behind every seamless customer care delivery is a resilient, well-equipped operational engine. We are seeking an experienced, commercially sharp, and detail-driven Purchasing Specialist to take charge of our end-to-end procurement workflows.

In this role, you will be the commercial hub connecting internal department leads with top-tier suppliers—sourcing critical hardware, services, telecom packages, and operational supplies at peak value. If you thrive on sharp price negotiations, maintain uncompromised ethical standards, and excel at managing vendor lifecycles from Request for Quotation (RFQ) to final purchase order settlement, we invite you to apply.

What You’ll Do

• End-to-End Purchase Order Lifecycle: Review, validate, and issue Purchase Orders (POs) and requisitions across internal ticketing queues, verifying proper leadership approvals against the corporate financial approval matrix.

• Strategic Sourcing & Negotiation: Solicit competitive vendor bids (RFQs/RFPs), perform comparative cost-benefit analyses, and negotiate favorable commercial terms, pricing tiers, delivery lead times, and payment schedules.

• Supplier Accreditation & Onboarding: Screen, vet, and accredit new vendors in accordance with company governance, compliance requirements, and risk-management guidelines.

• Vendor Relationship & Performance Oversight: Monitor vendor scorecards, delivery timeliness, SLA adherence, and product quality; resolve order disputes, return merchandise, and coordinate contract reviews/MOAs.

• Corporate Asset & Service Procurement: Oversee vendor renewals, plan upgrades, and terminations for corporate telecom subscriptions, IT hardware, site facility assets, and operational support services.

• Continuous Process Improvement: Map procurement bottlenecks, archive completed POs, maintain structured digital repositories for vendor contracts, and drive workflow automation to shorten request turnaround times.

• Stakeholder Support & Governance: Provide timely resolution for internal inquiries, enforce budget discipline, and represent procurement as a collaborative, solutions-oriented partner to operational business leaders.

What You Bring

• Education: Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, Finance, or a related discipline.

• Procurement Experience: 3–4+ years of hands-on purchasing, procurement, or supply chain experience, preferably supporting multi-site contact center, BPO, or shared-services operations.

• Negotiation & Contract Familiarity: Proven track record conducting competitive vendor negotiations, reviewing vendor MOAs/service agreements, and managing vendor performance metrics.

• Procurement Systems & Tools:Intermediate to advanced proficiency in Google Workspace (Sheets, Docs, Drive) or MS Office. Practical experience utilizing enterprise procurement, ERP, and expense-management platforms (e.g., Oracle ERP, Coupa, SAP, Expensify, or Jira Service Management).

• Core Competencies: Uncompromising professional integrity, high ethical standards, analytical problem-solving skills, and meticulous attention to detail under tight operational deadlines.

• Communication Skills: Excellent verbal and written English communication skills for collaborating with business stakeholders and representing the company during vendor reviews.

• Work Arrangement & Flexibility: Willingness to work 100% onsite and adapt to varied operational shifts (including days, evenings, or holiday coverages based on campaign needs).

Why Join Us?

• Commercial Ownership: Manage tangible spend categories and deliver direct, bottom-line financial impact to the business.

• Modern Operations: Work within a collaborative, fast-evolving organizational culture that values proactive innovation over rigid paperwork.

• Total Rewards: Competitive base compensation, comprehensive health benefits (HMO), performance incentives, and career advancement paths across global procurement and operational leadership.