Healthcare Support Specialist - Provider Care & Solutions

Optum Philippines; Manila; On-site; PHP 360,000 - 480,000; Full time

Job summary

Optum Philippines is seeking a Provider Services representative to handle incoming calls from health care providers, determine the support needed, and deliver courteous, accurate assistance. You will work to resolve issues on the first call and document provider interactions to help identify trends.

Qualifications include a High school diploma or equivalent, comfort with Windows PC applications, and strong listening and problem-solving skills.

Qualifications

• High school diploma or equivalent.
• Familiarity with computer and Windows PC applications.
• Ability to listen skillfully, collect relevant information, build rapport and respond to customers compassionately.
• Strong problem-solving skills.

Responsibilities

• Answer incoming calls from health care providers and identify the type of assistance needed.
• Strive for first-call resolution by navigating complex systems to find issue status and appropriate response.
• Deliver information clearly to build solid relationships with providers and staff.
• Document provider issues to track trends and support reporting.
• Adhere to employment contracts, policies and directives, including potential changes to work locations or shifts.

Skills

Active listening

Customer service

Communication

Empathy

Problem solving

Education

High school diploma or equivalent

Tools

Windows PC

Job description

Optum Philippines is seeking a Provider Services representative to handle incoming calls from health care providers, determine the support needed, and deliver courteous, accurate assistance. You will work to resolve issues on the first call and document provider interactions to help identify trends.

Qualifications include a High school diploma or equivalent, comfort with Windows PC applications, and strong listening and problem-solving skills.