Provider Relations Specialist - Inbound Calls (Level I)

Medrisk Llc; Mandaluyong; Sur place; PHP 240 000 - 360 000; Plein temps

Résumé du poste

Medrisk LLC in Mandaluyong, Philippines, is seeking a Provider Specialist Level 1 to support Provider Relations in an inbound call center. You will handle calls and emails from MedRisk providers, provide basic information, and log inquiries for follow‑up.

Responsibilities include educating providers on network status, credentialing, and rates, transferring calls to the right teams, and documenting conversations.

Qualifications

• 3+ years of inbound call center experience.
• Ability to multitask in a fast-paced environment.
• Excellent communication and problem-solving skills.

Responsabilités

• Handle inbound calls and emails from providers.
• Educate providers on network status, credentialing, and rates.
• Document conversations and update logs and portals as needed.
• Route requests to appropriate departments and maintain provider relations.

Connaissances

Call center experience

Bilingual English/Spanish

Customer service

Communication skills

Multitasking

Outils

MS Word

MS Excel

Outlook

Description du poste

Medrisk LLC in Mandaluyong, Philippines, is seeking a Provider Specialist Level 1 to support Provider Relations in an inbound call center. You will handle calls and emails from MedRisk providers, provide basic information, and log inquiries for follow‑up.

Responsibilities include educating providers on network status, credentialing, and rates, transferring calls to the right teams, and documenting conversations.