Provider Inquiries & Support Specialist

MedRisk LLC; Mandaluyong; Vor Ort; PHP 223.000 - 469.000; Vollzeit

Zusammenfassung

MedRisk LLC in Mandaluyong, National Capital Region, Philippines, is hiring for a permanent onsite Customer Service/Call Center Associate. You will respond to provider or client inquiries by phone, email, or fax, log touches in our tracking system, and maintain professional communications with providers.

The role requires 1-3 years in a call center or customer service, high accuracy, strong typing (40 WPM) and proficiency with MS Word and Excel.

Qualifikationen

• 1-3 years experience in call center or customer service.
• Able to handle high call volume while meeting productivity standards.
• Proficient with MS Word and Excel.
• Excellent written and verbal communication skills.
• Strong attention to detail.

Aufgaben

• Answer phone calls and respond to provider inquiries.
• Handle provider emails and FAX inquiries as assigned.
• Log all provider interactions fully and professionally.
• Interact with providers in a professional and courteous manner.
• Adhere to Productivity Standards as documented.
• Regular, reliable, and punctual attendance is required.
• Other duties as assigned.

Kenntnisse

Call center experience

High-volume call handling

Verbal communication

Written communication

Data entry

Attention to detail

Customer focus

Ausbildung

High school diploma or equivalent

Tools

MS Word

Excel

Touch typing

Jobbeschreibung

MedRisk LLC in Mandaluyong, National Capital Region, Philippines, is hiring for a permanent onsite Customer Service/Call Center Associate. You will respond to provider or client inquiries by phone, email, or fax, log touches in our tracking system, and maintain professional communications with providers.

The role requires 1-3 years in a call center or customer service, high accuracy, strong typing (40 WPM) and proficiency with MS Word and Excel.