Property Manager

Santos Knight Frank; Cebu City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Santos Knight Frank is seeking an experienced Property Manager to oversee daily operations of the property, ensuring maintenance, security, and compliance with building rules. You will maintain strong tenant relations, allocate tasks to staff, and report to the Operations Manager and Director with detailed written updates.

Strong leadership, English/Filipino proficiency, and a professional engineering license are preferred.

Qualifications

• Licensed professional engineer in Electrical, Mechanical, or Civil Engineering is ideally held.
• English and Filipino are required languages.

Responsibilities

• Maintain proper maintenance and security of the property under charge.
• Enforce Building Rules, Regulations, fitting-out guidelines and policies.
• Provide prompt and efficient service to tenants and maintain good relationships with tenants.
• Allocate work to subordinates per Operations Manager’s instructions and maintain discipline.
• Escalate issues to Operations Manager/Director and provide written reports as needed.
• Liaise with Property Engineer to ensure adequate service staff and daily site inspections.
• Develop and maintain tenant/owner communications, and address complaints.
• Provide weekly/monthly reports covering management areas.
• Act as Chief Marshall during onsite emergencies and promote Santos Knight Frank services.

Skills

Tenant Relations

Property Management

Customer Service

Relationship Management

Leadership

Job description

• Ideally holds a professional license in Electrical, Mechanical, or Civil Engineering.
• Required skill(s): Tenant Relations, Property Management, Customer Service And Relationship Management, Leadership skills.
• Required language(s): English, Filipino.
• Amenable to a 5.5 workday/week schedule (Half day during Saturdays).

JOB DESCRIPTION:

Property Manager (PM) is the senior officer of the property. He or she is responsible for the Discipline, Training, Welfare, Efficiency and effective performance of Duties of all personnel under his command in accordance with the relevant Standing Orders and the day to day instructions issued by the Operations Manager. The scope of duties is as follows:

• The PM is responsible for the proper maintenance of the property under his or her charge and for the security and proper operation of the property under his or her control.
• The PM is responsible for the strict implementation of Building Rules and Regulations including fitting-out guidelines and related policies.
• Being directly in daily contact with tenants of the property, the PM is expected to ensure that prompt and efficient service is rendered to tenants at all times. A good relationship with the building tenants is to be maintained at all times.
• The PM shall allocate work to his or her subordinates on a fair basis and will ensure that all such work is carried out in accordance with the Operations Manager’s instructions.
• The PM shall maintain the overall discipline. All allegations of breaches of discipline shall be thoroughly and promptly investigated and if there is any prima facie case of a disciplinary offense on the part of his/her subordinate, he or she shall refer the matter to the Operations Manager and to take disciplinary action against the defaulting party.
• The PM is expected to anticipate daily management problems. If the problem cannot be solved, he or she will advise Operations Manager and Director at the earliest opportunity. A detailed written report is to be submitted if necessary.
• To liaise with the Property Engineer regularly to ensure sufficient service staff are maintained at all times with respect to the property.
• To regularly inspect the property on a daily basis.
• To ensure the management team has attended to all tenant complaints and requirements which are to be noted in the Tenants Complaint Register.
• To develop and maintain an operative tenants and unit owners communication program and to liaise regularly with the tenants and unit owners to ensure continued satisfaction.
• To provide the Operations Manager and Director with a weekly and monthly written report in a format to be advised, covering the four main areas of management.
• To act as Chief Marshall in the event of onsite emergency situations.
• To help promote all services of Santos Knight Frank Inc. to all those whom you come in contact with.
• To carry out any other duties as assigned by the Operations Manager.