Property Management Assistant – Real Estate | Australia

Rocket Services; Makati; On-site; PHP 2,244,000 - 3,142,000; Full time

Job summary

Rocket Services in Australia is seeking a detail-oriented Property Management Assistant to support our residential and commercial portfolios. You will handle day-to-day property management tasks, onboarding, and lease administration with a focus on accuracy and timely service.

Experience in Australian real estate is essential. Proficiency with PropertyTree, PMe, Ailo, Vault, and related platforms is highly desired; strong communication and multitasking abilities are required for this busy role.

Qualifications

• Experience in Australian real estate or property management is required.
• 1-2 years of Australian real estate or property management experience preferred.
• Proficiency with PropertyTree, PMe, Ailo, Vault or similar platforms.
• Strong organisational skills and attention to detail.
• Excellent written and verbal communication.

Responsibilities

• Coordinate daily maintenance updates and follow-ups.
• Organise tenant onboarding and move-in packs.
• Manage lease renewals and rent arrears follow-ups.
• Process rental applications and related documentation.
• Liaise with tradespeople and ensure timely service delivery.
• Register keys and maintain property records.
• Support with ad hoc administrative tasks.

Skills

Excellent written and verbal

Organisational skills

Multi-tasking

Team oriented

Education

Australian real estate experience

Tools

PropertyTree

PMe

Ailo

Vault

Job description

Property Management Assistant – Real Estate | Australia

We're looking for an experienced and detail-oriented Property Management Assistant to join our team and help deliver outstanding service across our residential and commercial property portfolio.

To be successful in this role, prior experience in the Australian real estate industry is essential. You'll need to understand the systems and processes, and be confident managing the day-to-day demands of a busy property management environment.

Key Responsibilities:

• Coordinate daily and routine maintenance updates and follow-ups

• Organise move-in packs and assist with tenant onboarding

• Conduct post-routine inspection follow-ups and manage related concerns

• Handle audit-related follow-ups and ensure compliance

• Manage reminders/tasks using PMe, PropertyTree, and Ailo

• Process invoices for owners and tenants, including commercial outgoings

• Issue bills to owners and provide receipts to management

• Oversee residential and commercial lease renewals

• Liaise with tradespeople and ensure timely service delivery

• Monitor and follow up on rent arrears

• Conduct open home callbacks and manage post-inspection communications

• Register keys and maintain property records

• Add new properties to Vault as instructed

• Complete all rental and employment reference checks

• Call applicants after weekend open inspections (OFIs)

• Process rental applications and follow up on outstanding documents and deposits

• Support with various ad hoc administrative and operational tasks

About You:

• Experience working in Australian real estate or property management is required
• A minimum of 1-2 years of Australian real estate or property management experience is required
• Skilled in using PropertyTree, PMe, Ailo, Vault, or similar real estate platforms
• Intermediate level proficiency in PropertyTree, PMe, Ailo, and Vault platforms is required
• Experience with at least two of the following platforms is required: PropertyTree, PMe, Ailo, or Vault
• Strong organisational skills and attention to detail
• Excellent written and verbal communication
• Ability to manage multiple tasks and meet deadlines
• Positive, proactive, and team-oriented attitude