Property & Community Support CSR - Call Center

Support Services Group; Cebu City; On-site; PHP 201,000 - 290,000; Full time

Job summary

Support Services Group is seeking a personable Call Center Representative to be the primary link between the company and clients, providing top-notch assistance over the phone.

You will handle inbound/outbound calls, follow scripts, resolve issues promptly, record conversations in CRM, and explore opportunities to offer additional services while maintaining a customer-first attitude in a fast-paced onsite setting.

Qualifications

• Good communication skills in English.
• Basic computer navigation and typing skills.
• Willing to learn and receive training.
• Positive attitude and strong customer service orientation.
• Ability to follow instructions and company procedures.

Responsibilities

• Handle inbound and outbound client calls in a timely manner
• Follow company’s call center scripts
• Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues
• Work with the client to verify or clarify information
• Diffuse angry or upset clients as needed
• Build relationships with customers based on trust and reliability
• Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance
• Make sales or recommend additional services and products to customers
• Attend all necessary training as needed

Skills

English communication

Basic computer skills

Willing to learn

Customer service orientation

Education

Senior High School

Job description

Support Services Group is seeking a personable Call Center Representative to be the primary link between the company and clients, providing top-notch assistance over the phone.

You will handle inbound/outbound calls, follow scripts, resolve issues promptly, record conversations in CRM, and explore opportunities to offer additional services while maintaining a customer-first attitude in a fast-paced onsite setting.