Onsite Opportunity: CSR - Customer Service

Lewis Personnel Management; Philippines; On-site; PHP 180,000 - 280,000; Full time

Job summary

Lewis Personnel Management in the Philippines is seeking a Customer Service Representative who focuses on delivering a positive customer experience in a fast-paced environment.

You will respond to inquiries, provide accurate information, listen with empathy, and maintain detailed records while adapting to changing priorities.

This role suits candidates with prior customer service experience and a proactive approach to resolving issues and ensuring customer satisfaction.

Qualifications

• Previous experience in customer service, customer support, or a related customer-facing role is preferred.
• Experience working in a fast-paced environment is an advantage.

Responsibilities

• Respond to customer inquiries and concerns professionally and efficiently
• Provide accurate information and appropriate solutions
• Listen actively and demonstrate empathy when handling customer concerns
• Resolve customer issues and conflicts while maintaining a positive experience
• Manage multiple tasks while maintaining accuracy and service quality
• Maintain accurate customer records and documentation
• Adapt to changing priorities, processes, and customer needs

Skills

Customer service

Communication

Empathy

Active listening

Multitasking

Documentation

Problem solving

Job description

About the role

We are looking for a customer-focused Customer Service Representative who can effectively handle customer inquiries, resolve concerns, and provide a positive customer experience in a fast-paced environment.

Key responsibilities

• Respond to customer inquiries and concerns professionally and efficiently
• Provide accurate information and appropriate solutions
• Listen actively and demonstrate empathy when handling customer concerns
• Resolve customer issues and conflicts while maintaining a positive experience
• Manage multiple tasks while maintaining accuracy and service quality
• Maintain accurate customer records and documentation
• Adapt to changing priorities, processes, and customer needs

About you

• Previous experience in customer service, customer support, or a related customer-facing role is preferred
• Experience working in a fast-paced environment is an advantage